Browse profiles Post a project
Malt welcom

Welcome to Ibtihel's freelance profile!

Malt gives you access to the best freelancers for your projects. Contact Ibtihel to discuss your project or search for other freelancer profiles on Malt.

Ibtihel Galfat

Customer Success Manager

Can work in or around Paris

  • 48.858705
  • 2.342865
New
Propose a project The project will begin once you accept Ibtihel's quote.
Propose a project The project will begin once you accept Ibtihel's quote.

Location and workplace preferences

Location
Paris, France
Can work onsite in your office in
  • around Paris and 15km

Preferences

Project length
  • Between 1-3 months
  • Between 3-6 months
Business sector
  • Digital & IT
  • E-commerce
  • Hospitality
  • Real Estate
  • Tech
+3 autres
Company size
  • 11 - 49 people
  • 50 - 249 people
  • 250 - 999 people
  • 1000 - 4999 people

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

Categories

Skills (9)

Ibtihel in a few words

Hi, I’m Ibtihel!

I have over 3 years of proven track record within Customer Success teams. I have worked on both strategic and operational topics: from customer journey definition and implementation to customer portfolio management.

My experience in various companies (from start-ups to listed companies and scale-ups) has allowed me to adapt to both different teams and processes.

Please do not hesitate to reach out if these issues sound familiar to you:
- How to define and implement a customer journey and experience?
- How to optimize and automate existing processes via tools (Hubspot, Front, Aircall, Slack, Zendesk)?
- How to operationally manage a complex client portfolio?

I´m of course available to discuss and answer any questions you might have before working together!

Warm regards,
Ibtihel

Experience

Matera - Matera

Real Estate

Customer Onboarding Manager

January 2021 - October 2022 (1 year and 9 months)

Recommendations

Check out Ibtihel's recommendations

Education