Welcome to Ibtihel's freelance profile!
Location and workplace preferences
- Location
- Paris, France
- Can work onsite in your office in
-
- around Paris and 15km
Preferences
- Project length
-
- Between 1-3 months
- Between 3-6 months
- Business sector
-
- Digital & IT
- E-commerce
- Hospitality
- Real Estate
- Tech
+3 autres
- Company size
-
- 11 - 49 people
- 50 - 249 people
- 250 - 999 people
- 1000 - 4999 people
Verifications
Freelancer code of conduct signed
Read the Malt code of conduct
Languages
Categories
Skills (9)
Ibtihel in a few words
I have over 3 years of proven track record within Customer Success teams. I have worked on both strategic and operational topics: from customer journey definition and implementation to customer portfolio management.
My experience in various companies (from start-ups to listed companies and scale-ups) has allowed me to adapt to both different teams and processes.
Please do not hesitate to reach out if these issues sound familiar to you:
- How to define and implement a customer journey and experience?
- How to optimize and automate existing processes via tools (Hubspot, Front, Aircall, Slack, Zendesk)?
- How to operationally manage a complex client portfolio?
I´m of course available to discuss and answer any questions you might have before working together!
Warm regards,
Ibtihel
Experience
Matera - Matera
Real Estate
Customer Onboarding Manager
Recommendations
Check out Ibtihel's recommendations