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Ibtihel Galfat

Customer Success Manager

Can work in or around Paris

  • 48.858705
  • 2.342865
Propose a project The project will begin once you accept Ibtihel's quote.
Propose a project The project will begin once you accept Ibtihel's quote.

Location and workplace preferences

Paris, France
Can work onsite in your office in
  • around Paris and 15km


Project length
  • Between 1-3 months
  • Between 3-6 months
Business sector
  • Digital & IT
  • E-commerce
  • Hospitality
  • Real Estate
  • Tech
+3 autres
Company size
  • 11 - 49 people
  • 50 - 249 people
  • 250 - 999 people
  • 1000 - 4999 people


Freelancer code of conduct signed
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Verified email



Skills (9)

Ibtihel in a few words

Hi, I’m Ibtihel!

I have over 3 years of proven track record within Customer Success teams. I have worked on both strategic and operational topics: from customer journey definition and implementation to customer portfolio management.

My experience in various companies (from start-ups to listed companies and scale-ups) has allowed me to adapt to both different teams and processes.

Please do not hesitate to reach out if these issues sound familiar to you:
- How to define and implement a customer journey and experience?
- How to optimize and automate existing processes via tools (Hubspot, Front, Aircall, Slack, Zendesk)?
- How to operationally manage a complex client portfolio?

I´m of course available to discuss and answer any questions you might have before working together!

Warm regards,


Matera - Matera

Real Estate

Customer Onboarding Manager

January 2021 - October 2022 (1 year and 9 months)


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