Welcome to Ferdinand's freelance profile!
Customer Experience Manager / Customer Care
Can work in or around Paris
Location and workplace preferences
- Paris, France
- Can work onsite in your office in
- Paris and around (up to 50km)
- Project length
- ≤ 1 week
- ≤ 1 month
- Between 1-3 months
- Between 3-6 months
- ≥ 6 months
- Company size
- 1 person
- 2-10 people
- 11 - 49 people
- 50 - 249 people
- 250 - 999 people
Freelancer code of conduct signed
Read the Malt code of conduct
Ferdinand in a few words
J’accompagne depuis plus de 15 ans mes employeurs et clients à créer des expériences exceptionnelles pour leurs clients, de la start-up aux grands groupes, du customer care management aux steps of services, en passant par la formation.
En tant qu'ancien employé d'Apple, j'ai eu l'opportunité d’accompagner des milliers de clients et de former les équipes pour proposer des expériences clients d'exception.
J’ai également de solides connaissances en administration d’outil de ticketing (spécialiste Zendesk) et suis en mesure de développer la stratégie et configurer les outils
Yousign - YOUSIGN
Customer Enablement Manager
Customer Education Trainer
AssessFirst - AssessFirst
Customer Support Manager
- Creating the best customer experience ever for recruiters and candidates.
- Implementing and manage ticketing system.
- Improving app UX based on users feedbacks
-Solving issues and building back trust with our customer when something goes wrong.
-Making sure that everyone can use our platform as smoothly as possible.
-Introducing our solutions to new users.
Certified Sales Trainer
- Apple Sales Training (Africa/Middle East/French Islands) Developing and Train Apple Premium Retailer managers and staff skills in Customer Experience and Customer Service. But for real, what was it like and what did I learn ?
-Travelling from Tanzania to Dubai, from Morocco to New Caledonia. That means to constantly adapt within no time, to find ways to share company values and make sales staff feel valued (because they deserve it).
-Training managers with various kinds of profiles and help them find better ways to develop business and bring something amazing to customers (they deserve it, also)
-Making sure that everyone that works with me gets something better than they expected, following processes as much as I make my best to help them getting better.
Specialist & Trainer
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