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Stephanie M.
Customer Success Manager / Gestion de projet
  • Suggested rate
    €420 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Stephanie's quote.
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Location and workplace preferences
Location
Paris, France
Can work onsite in your office in
  • Paris and around (up to 15km)
  • Bordeaux and around (up to 10km)
  • Perpignan and around (up to 10km)
Preferences

Project length

  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months

Business sector

  • Architecture & Urban Planning
  • Arts & Crafts
  • Civic & Social Organizations
  • Civil Engineering
  • Film & AV
+11 other

Culture, Entertainment & Leisure, E-commerce, Software Publishing, Education & E-learning, Real Estate, Human Resources, Telecommunications, Travel & Tourism, Wine & Spirits, Hospitality

Company size

  • 2-10 people
  • 11 - 49 people
  • 50 - 249 people
Verifications

Freelancer code of conduct signed

Read the Malt code of conduct
Verified email
Languages
Categories
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Expertise (13)
Stephanie in a few words

💡 Gestion et suivi de projet :
- Accompagnement des Start-up / PME dans la qualité de leur relation client
- Coordination et amélioration de la communication entre les différents services
- Compréhension des besoins internes et externes
- Mise en place de nouveaux canaux de communication
- Respect de l'identité de la marque
- Structuration des process et création de supports

🛠 Customer Care :
- Amélioration du service client et contrôle qualité (optimisation des outils)
- Management et encadrement les équipes support via tous les canaux de communication (appels entrants & sortants, e-mails, chat, FAQ...)

🌟 Customer Success :
- Accompagnement BtoB / BtoC :
- Onboarding
- Suivi de portefeuille client (Facturation, mise en place/suivi KPI'S,...)
- Fidélisation / Rétention
- Développement commercial

Au plaisir d'échanger plus en détails sur vos besoins 🚀
Experience
  • Google
    CEO
    SOFTWARE PUBLISHING

    Menlo Park, CA, USA

    September 1998 - Today (25 years and 3 months)
    If I had to sum up my life up to this point, I'd say it's been one heck of a ride...
    HTML CSS JS Photoshop

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