Malt welcome

Welcome to Stephanie's freelance profile!

Malt gives you access to the best freelancers for your projects. Contact Stephanie to discuss your project or search for other freelancer profiles on Malt.

Stephanie M.
Customer Success Manager / Gestion de projet
  • Suggested rate
    €420 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Stephanie's quote.
Select your freelancers
Add freelancers to your shortlist and contact them all at once!
By contacting up to 6 freelancers, you double your chances of finding the right person for your project.
Location and workplace preferences
Paris, France
Can work onsite in your office in
  • Paris and around (up to 15km)
  • Bordeaux and around (up to 10km)
  • Perpignan and around (up to 10km)

Project length

  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months

Business sector

  • Architecture & Urban Planning
  • Arts & Crafts
  • Civic & Social Organizations
  • Civil Engineering
  • Film & AV
+11 other

Culture, Entertainment & Leisure, E-commerce, Software Publishing, Education & E-learning, Real Estate, Human Resources, Telecommunications, Travel & Tourism, Wine & Spirits, Hospitality

Company size

  • 2-10 people
  • 11 - 49 people
  • 50 - 249 people

Freelancer code of conduct signed

Read the Malt code of conduct
Verified email
Share this profile
Expertise (13)
Stephanie in a few words

💡 Gestion et suivi de projet :
- Accompagnement des Start-up / PME dans la qualité de leur relation client
- Coordination et amélioration de la communication entre les différents services
- Compréhension des besoins internes et externes
- Mise en place de nouveaux canaux de communication
- Respect de l'identité de la marque
- Structuration des process et création de supports

🛠 Customer Care :
- Amélioration du service client et contrôle qualité (optimisation des outils)
- Management et encadrement les équipes support via tous les canaux de communication (appels entrants & sortants, e-mails, chat, FAQ...)

🌟 Customer Success :
- Accompagnement BtoB / BtoC :
- Onboarding
- Suivi de portefeuille client (Facturation, mise en place/suivi KPI'S,...)
- Fidélisation / Rétention
- Développement commercial

Au plaisir d'échanger plus en détails sur vos besoins 🚀
  • Google

    Menlo Park, CA, USA

    September 1998 - Today (25 years and 3 months)
    If I had to sum up my life up to this point, I'd say it's been one heck of a ride...
    HTML CSS JS Photoshop

Do you really want to delete this item?

Do you really want to delete this item?


Do you really want to delete this item?