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Sakina F.SF

Sakina F.

Service client / Customer success/ zendesk

€217/day
Annemasse, FR
3-7 years

Average response time: 1 hour

About Sakina

Bienvenue sur mon profil,

Curieuse, polyvalente et à l'écoute, c'est naturellement que je propose mon aide à mes clients.

Ce que je peux vous apporter ?

- Missions de support clients : réponse aux tickets, résolution des réclamations clients, amélioration de l'expérience clients, recensement des besoins clients.

- Missions de formation : vous aider à former vos collaborateurs grâce à mon expérience terrain et mes compétences pédagogiques

- Missions communication/community management : optimiser votre stratégie de com


Contactez moi ! 😊
  • French

    Native or bilingual

Can work on-site
Annemasse (up to 50km)

Experience

  • booking
    consultante service client
    HOSPITALITY
    April 2023 - September 2023 (5 months)
    Emailing SAV Traitement des réclamations Satisfaction client
  • Tutor24
    E learning negociation relation client
    EDUCATION AND E-LEARNING
    September 2019 - January 2021 (1 year and 5 months)
    Genève, Switzerland
    Cours négociation relation client
    E-learning
  • Matmut
    Call center
    BANKING AND INSURANCE
    January 2017 - June 2017 (5 months)
    call center

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Education

  • Master II MEEF
    Inspe lyon 1
    2016
    Master MEEF (métier de l’enseignement et de la formation) mention 2nd degrés lycée professionnel parcours commerce et vente
  • Bts nrc
    Institution Robin
    2013
    Négociation et relation client

Skill set (32)

Categories