Celine Rix

Responsable Service Client/ Ass. Vir - FR- ES - EN

Remote from Clermont-Ferrand

  • 45.7797
  • 3.08682
Propose a project The project will only begin when you accept Celine's quote.
Propose a project The project will only begin when you accept Celine's quote.

Location and geographical scope

Location
Clermont-Ferrand, France
Remote only
Works remotely most of the time

Preferences

Project length
  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months
Company size
  • 1 person
  • 2 - 10 people
  • 11 - 49 people
  • 50 - 249 people
  • 250 - 999 people
+2 autres

Verifications

Languages

Categories

Skills (24)

Celine in a few words

FR: Je m'appelle Céline et je suis de nationalité française, bilingue en anglais et espagnol.
J'ai étudié Langues Étrangères Appliquées (avec traduction comme spécialité). Après obtention de mon diplôme, je suis partie vivre en Irlande, puis au Royaume-Uni et maintenant en Espagne.
J'ai plus de 10 ans d'expérience professionnelle pour des multinationales telles que Apple, HP, Dell, Aegon, Amazon.
J'ai commencé en tant que List Researcher / Data Entry, puis Customer Service / Business Development Representative / Market Researcher.
Ensuite, j'ai travaillé en tant que Coordinateur de Projet, Chef d'équipe, Responsable du Service Client et géré avec succès des équipes et des projets multilingues en anglais, français et espagnol.
Depuis 2019, je suis freelance et gère différents types de projets pour des e-commerces, start-up ou PME sur du court, moyen ou long terme.

EN: My name is Céline and I am French native, bilingual in English and Spanish.
I studied Modern Languages and Business (with Translation as part of the BA). Later I lived in Ireland, UK and now Spain.
I have over 10 years ´experience working for multinational such as Apple, HP, Dell, Aegon, Amazon. I started as List Researcher/Data Entry, then Customer Service/ Business Development representative / Market Researcher.
Then I worked as a Project Coordinator, Team Manager, Customer Service Manager and successfully managed multilingual teams and projects in English, French and Spanish.
Since 2019, I am a Freelancer and managed several types of projects for e-commerces, start-ups, SME on short, medium or long term.

Experience

Freelance

Telecommunications

Freelance - Business Development, Customer Service, Market Research, Community Management

Madrid Area, Spain

January 2019 - Today

I am a freelance virtual project manager, which means I will assist you remotely with your internal projects.
Some companies don't have the resources or time to handle some projects/ tasks, so we are here to help you succeed in doing so!
Please see below how I can assist you:
- either in Business Development (building a list of potential clients, prospecting, making appointments...)
- or in Customer Service (handling your customer service department via phone calls, emails, chats, doing call monitoring/ coaching...)
- or with Community Management (I will manage your blog, facebook or instagram page or several at the same time)
- or in Market Research ( I can conduct B2B or B2C interviews, in-depth analysis or desk research)
- or I Translation/ Proofreading/ Transcription

SELLBYTEL Group Spain

Internet of Things

EMEA AND LATAM MRC TEAM MANAGER– Amazon Web Services (AWS)

Madrid, Madrid, Spain

January 2018 - January 2018

• Team lead of 12 EMEA Business Developers and 2 LATAM Business Developers (interviews, WFM, call monitoring, coaching and incentives plan)
• Collaborated effectively with stakeholders from Marketing and Sales departments from Amazon Web Services
• Created processes and procedures as well as documentation (Wiki) • Performed KPI analysis and reports, controlled and empowered sales rate, quality, and productivity metrics.

Prepaid Financial Services (PFS)

Banking & Insurance

CUSTOMER SERVICE AND LOGISTICS MANAGER

London

September 2014 - December 2016

• Team lead of 25 multicultural CSRs and 2 team leaders (interviews, WFM, call monitoring): Inspired team performance daily by using proven behavioral-based coaching, motivation and management skills (over 90% CSAT)
• Management of new and existing clients in liaison with Account Management department (Client Services, Escalation and Complaints). Trained new clients and assisted the Sales Department during the sales pitch for new potential clients (in Spain)
• Managed stock and maximized card orders with the card vendor (Gemalto and Nitecrest) in order to get more profit
• Monitored actively systems (CRM, phone systems): creatively assisted the IT department to set up a new CRM and managed the new phone system set up with the phone provider Splicecom
• Prepared and improved performance reports. Recognized for improving processes, quality, productivity and staff retention

Serco

Banking & Insurance

TEAM MANAGER (FR AND ES) – AEGON

London, United Kingdom

March 2014 - September 2014

External recommendations

Education