About Oriane
Bonjour et merci de visiter mon profil !
Je suis une professionnelle motivée et orientée client, avec plus de 10 ans d’expérience en commerce extérieur, logistique internationale et service client. J'ai travaillé aussi bien dans des startups que dans des multinationales, où j’ai développé des compétences clés en gestion de l'expérience client, tout en maîtrisant le français, l'anglais, l'espagnol et l'italien.
Je relève chaque défi avec positivité, convaincue qu'avec détermination, tout est possible. Comme le dit Nelson Mandela : "Cela semble toujours impossible jusqu'à ce que ce soit fait."
Au plaisir d’échanger avec vous !
French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Italian
Conversational
Can work on-site
Barcelone (up to 10km)
Experience
- DSM-FIRMENICHInternational Logistics & Customer Service ManagerJanuary 2018 - Today (8 years and 5 months)Barcelone, Spain
- Export Management: Supervised the full export cycle from global plants to the Middle East, Europe, America, Asia, Levant countries, Bangladesh and Pakistan, managing key accounts and large clients.
- Cross-Functional Coordination: Managed logistics, sales, and documentation teams (2 people) to meet deadlines and resolve issues . Financial Supervision: Coordinated letters of credit and contracts with international banks.
- Transport Organization: Coordinated air, sea, and land shipments, ensuring customs compliance (1 people). Leadership in Meetings: Provided delivery updates and resolved logistical issues.
- NUTRITION OPTIMALCustomer Service and Logistics ManagerJanuary 2017 - January 2018 (1 year)
- Order Management and Complaint Resolution: Managed customer orders, ensured deadlines, and resolved issues.
- Inventory Management: Supervised stock levels to ensure product availability.
- Coordination with Warehouse in France: Managed logistics and shipments to customers.
- Export Supervision: Ensured compliance with export procedures according to international customs regulations.
- MOSOLogistics & Business Development CoordinatorJanuary 2016 - January 2017 (1 year)Europe
- Supplier Delivery Management: Coordinated material delivery schedules, ensuring optimal timing.
- Export Supervision: Ensured compliance with export procedures in line with customs regulations.
- Order and Billing Coordination: Managed the entire order process and handled invoicing.
- Showroom Organization: Managed client visits and product presentations.
- B2C Sales - www.monparquetbambou.com: Customer service, stock management, and product selection aligned with market trends
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Education
- IELTS International English Language SystemBritish Council - Malta2009
- Licence en Commerce, Marketing et Communication de la ModeESMOD/ISEM Institut Supérieur Européen de la Mode - Paris2008
Skill set (12)
Categories
- Other