Description

With 5 years of international experience, I support companies and entrepreneurs in managing their daily operations and optimizing their Sales Administration and Customer Care.

My triple expertise in Sales Admin, Administrative Support, and Customer Service allows me to secure your back-office while boosting your customers' satisfaction.

-Areas of Expertise

Sales Administration (Sales Admin): Management and tracking of orders, quotes, invoicing, sales support, and payment/stock monitoring.
Customer Care & Support: Multilingual customer relationship management, multi-channel communication, after-sales support, dispute resolution, and loyalty building.
Operational Support: Administrative coordination, reporting, process optimization, calendar/email management, and digital communication.
Wellness Project Management: Specific expertise in the natural health and personal development sectors.

-Technical Skills & Languages

CRM & ERP: SAP, Salesforce, Oracle, Toobone.
Collaborative Tools: Google Workspace, Microsoft Office, Slack, Canva.
Languages: Daily work in French, English, and Spanish.

Rigorous, reliable, and organized, I ensure precise follow-up and respect for your deadlines. As an entrepreneur myself, I understand your challenges and put my expertise at the service of your vision.

🎯 My mission: Helping you secure your back-office and reclaim your time, allowing you to focus on what matters most and support your business growth.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Self employed - International activity
Welness practitioner and yoga teacher
HEALTH AND WELLNESS
April 2024 - Today (2 years and 3 months)
-Manage daily operations, client communication and scheduling
-Maintained structured processes, documentation, and planning
-Work daily with international clients in a service-oriented contex
-Organization & animation of yoga classes & workshops in EN/FR

-Developed strong autonomy, organization, and ownership
customer service Digital communication Animation administrative support Email marketing
CERELIA
Sales administration and operational support
RAW MATERIALS INDUSTRY
August 2023 - March 2024 (7 months)
Arras, France
Operational support during CRM migration project:
-Data entry, migration and transfer to the new CRM system
-Data validation and quality control of exported records

-Execution of functional testing (UAT)
-Identification and reporting of system bugs to technical teams
-Design and development of training modules for Customer Service teams
-Support and guidance during system transition phase

Sales administration :
-Management of an international client portfolio
-Tracked orders, invoicing, payments and client follow-ups
-Purchase orders management
-Liaison & coordination between clients, internal team partners
-Ensured accurate documentation and reliable follow-through
-Analyse and tracking of promotional operations
customer service SAP CRM sales administration administrative support Database administration
CERELIA-
Customer Service & Sales Administration EN/FR
RETAIL (LARGE RETAILERS)
December 2020 - May 2022 (1 year and 5 months)
Liévin, France
-Managed a client portfolio in Eastern Europe

-Recorded and tracked customer orders
-Recorded and monitored procurement orders
-Handled pre- and post-delivery issues
-Processed customer requests and complaints
-Analyzed and monitored promotional operations
-Used English on a daily basis for communication
customer service administrative support sales administration SAP CRM English