Fatimata Ballo

Communicate and participate confidently, professionally and effectively with suppliers, clients and internal customers.

Fulfill the role of the gate-keeper of supplier activation by understanding current panel and their general capabilities.

Always promoting the use of our tools and expertise prior to adding a new, non-certified supplier

Promote InnerWorkings to the supplier community and ensure supplier concerns are heard and addressed professionally and with urgency

Oversee and maintain the data entry of all supplier records into the proprietary order management system, and work with the Supplier Relations team to verify supplier records in Microsoft Dynamics AX

Work with InnerWorkings’ personnel to resolve issues within the supplier community

Oversee and manage the distribution of incoming inquiries to the Supplier Relations inbox

Work on the American, European, and Asian Market

Traduction de documents

Developed and provided training to enhance the organization productivity.

Provided first line support to customers via telephone/email/chat for the range of services and H&M products

Answered bilingual incoming telephone calls, with 100% first call resolution and high quality customer service.

Designed and delivered of training modules and support material that assist in developing the operational skills of both management and staff.

Manage company social pages

Advised customers and help them through the purchase process.

Co-developed on-the-job training program that reduced training time from eight weeks to five.

Translation of advertising material