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Malt Strategy
Walid A.WA

Walid A.

Customer Support | Assistant Administratif

€200/day
Eindhoven, NL
3-7 years
Service client
Zendesk
Microsoft Excel
assistance administrative
Salesforce

Average response time: 1 hour

About Walid

I help businesses deliver excellent customer service and streamline their administrative tasks while using AI tools to improve productivity.

WHAT I DO

→ Customer Support & Administrative Assistance

I provide professional customer support in French (native), English (professional), Arabic, and Portuguese. I have experience handling high-volume customer interactions, managing customer claims for Stellantis/Credipar, and ensuring customer satisfaction through clear and efficient communication.

→ AI Content Creation

I create AI-powered content workflows using tools such as ChatGPT, ElevenLabs, Google Flow, and CapCut to produce scripts, voice-overs, visuals, and edited videos efficiently.

I CAN HELP YOU WITH

Customer Support (Email, Chat & Phone)

Administrative Assistance (FrontOffice, BackOffice)
Data Entry
Email Management
Customer Claims Processing
AI Content Creation
Workflow Automation

Based in the Netherlands | Available remotely across Europe
Telecommunications
Digital and IT Services

  • French

    Native or bilingual

  • English

    Fluent

  • Arabic

    Fluent

  • Portuguese

    Conversational

  • Dutch

    Conversational

Remote only
Primarily works remotely

Experience

  • Majorel
    Customer Service Representative - Claims Handler - Hybrid
    BANKING AND INSURANCE
    November 2022 - November 2024 (2 years)
    Porto, Portugal
    (ASP) - (Stellantis - Service et Finance)
    Claims Management Process:
    • Opening claim files upon receiving incident reports.
    • Verifying applicable contractual guarantees.
    • Analyzing and assessing claims to determine coverage.
    • Monitoring claim files until closure.

    Stakeholder Coordination:
    • Communicating with clients to gather necessary information.
    • Interacting with automotive experts, repair shops, and insurance companies.
    • Negotiating with liable third parties or their insurers.

    Analysis and Compensation:
    • Evaluating costs related to material or bodily damage.
    • Calculating and proposing compensation in accordance with contractual terms.
    • Monitoring payments and verifying their accuracy and compliance.

    Customer Advice and Support:
    • Providing clients with clear guidance and explanations regarding their contracts and rights.
    • Offering tailored solutions in case of disputes or disagreements.

    Administrative Follow-up and Reporting:
    • Updating internal databases with claim-related information.
    • Preparing activity and performance reports related to claims management.
    • Collaborating with internal teams to improve processes.

    Dispute Management:
    • Forwarding customer requests to the consumer relations department.
    • Receiving resolutions from this department and implementing them for the client.
    Microsoft Excel Service client Salesforce Back office assistance administrative
  • Adecco Portugal
    Customer Service Représentative - French position - Hybrid
    TELECOMMUNICATIONS
    September 2022 - February 2023 (5 months)
    Coimbra, Portugal
    - Assisted French-speaking beneficiaries by phone and email .
    - Answered questions about eligibility, payments, voucher activation, and participating energy suppliers.
    - Processed customer requests and updated records in internal systems.
    - Investigated customer issues and provided appropriate solutions in accordance with program procedures.
    - Escalated complex cases when required and ensured accurate follow-up.
    - Delivered professional, empathetic, and high-quality customer service while meeting performance targets.
    Microsoft Excel CRM customer service Problem Solving Complaint management

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Education

  • PPE
    PPE
  • Heftruck DRIVER VCA BASIS Fundamentals of digital marketing Reachtruck DRIVER EPT DRIVER
    Heftruck DRIVER VCA BASIS Fundamentals of digital marketing Reachtruck DRIVER EPT DRIVER
Check out Walid's education

Categories

  • Other