Description

Hi! I’m Sonya - a multilingual, organized, and proactive Virtual Assistant with a passion for supporting businesses, entrepreneurs, and creatives in their daily operations.

I provide reliable, efficient, and detail-oriented support across a wide range of areas:

• Translation: German ↔ English ↔ French (business, marketing, creative)

• Customer Support & Email Management (Inbox handling, CRM updates, client follow-ups)

• Cold Calling & Lead Generation (B2B / B2C)

• Administrative Support: scheduling, calendar coordination, data entry, file organization

• Social Media Assistance: content scheduling, community management, caption writing, research

• Market Research & Data Collection for marketing and sales projects

With fluency in German, English, and French, I can easily adapt to multilingual environments and communicate with clients or teams across borders. I’m comfortable with tools like Google Workspace, Microsoft Office, Notion, Trello, HubSpot, and Canva — and I learn new systems quickly.

I bring a mix of efficiency, empathy, and creativity to every task, ensuring smooth workflows and professional results. Whether you need short-term help or ongoing support, I’ll make sure things get done — precisely, on time, and with care.

Keywords:

Virtual Assistant, Assistant Virtuelle, Remote Support, Administrative Tasks, Data Entry, Email Management, Cold Calling, Lead Generation, Customer Support, Translation, Traduction, Social Media Management, Community Management, Market Research, CRM, Content Writing, German, English, French, Office Management, Organisation, Multilingual Assistant, Freelance Support

Industry field of expertise

Languages

German
Native or bilingual
French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Lobster France
International sales France
October 2020 - Today (5 years and 8 months)
Munich, BY, Germany
- Preparation of quotations and calculations for French customers
- Handling customer inquiries and complaints by phone and e-mail
- Supporting sales staff in the preparation of sales presentations
- Order processing, including taking, checking and entering orders in the system
- Maintenance of customer data and sales information in CRM systems
- Analyzing sales data and market information to optimize sales strategies
- Identifying cross-selling and upselling potentials
- Collaborate with other departments, such as marketing and product development, to maximize sales success
Translator Sales Operations
Freiberuflich
Freelancer Event & Gastronomy
October 2018 - September 2020 (1 year and 11 months)
Munich, BY, Germany

-Planning and organization of events and functions
-Coordination of suppliers and service providers
-Implementation of marketing and advertising measures
-Sales and consulting of products and services
-Budgeting and calculation of events
-Ensuring quality and customer satisfaction
-Cooperation with the catering department
-Selection and purchase of food and beverages
-Serving guests and customers
-Preparation of invoices and offers
Musikhaus Kirstein
Customer Support France
January 2016 - September 2018 (2 years and 8 months)
Munich, BY, Germany
- Answering customer inquiries by phone, email, or chat
- Providing advice and assistance to customers with questions about products or services
- Resolving complaints and handling returns
- Processing orders and returns
- Translating documents and information from German to French and vice versa
- Maintaining customer relationships and contacts
- Collaborating with other departments such as sales, marketing, and logistics
- Adhering to established quality standards and customer service guidelines.
Customer Relationship Management (CRM) customer service Compliance