About Sarra
Customer Support & Virtual Assistant bilingue (Français / Arabe), je travaille 100 % à distance avec des entreprises et entrepreneurs.
J’accompagne mes clients dans la gestion du support client, le traitement des emails, la relation client, le suivi des demandes et l’assistance administrative légère.
Sérieuse, organisée et réactive, je m’adapte rapidement aux outils et aux procédures internes.
Disponible immédiatement, je propose une collaboration fiable, efficace et orientée satisfaction client.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- Freelance – missions clientsAssistante virtuelle / Support clientApril 2022 - February 2024 (1 year and 10 months)Assistance administrative à distance, gestion des emails, suivi des demandes clients, organisation des tâches, support multilingue (FR / AR). Travail en autonomie, respect des délais et qualité de service.
- Clients freelance – RemoteCustomer Support & Virtual Assistant (Remote)June 2024 - Today (2 years and 1 month)I provide written customer support and virtual assistance for remote clients.My tasks include responding to customer requests via email and chat, handling follow-ups, managing basic administrative tasks, and ensuring a smooth customer experience.I work in French and English, follow clear procedures, respect deadlines, and communicate professionally in a fully remote environment.
- Sarra Groux – FreelanceCustomer Support / Relation clientE-COMMERCEJanuary 2021 - January 2024 (3 years)Chalon-sur-Saône, FranceGestion des emails clients, réponses aux demandes, suivi des réclamations et accompagnement à distance.Travail orienté satisfaction client et respect des délais.
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Education
- Relation client & support client – expérience terrainFormation autodidacte / expérience professionnelle2026