About Jean
French
Native or bilingual
English
Fluent
German
Conversational
Experience
- Tissot SACustomer Service Project LeaderJanuary 2022 - Today (4 years and 5 months)Le Locle, Neuchâtel, SuisseLeadership and Management of the CS Project team in : - Quality improvement projects - Customer Experience - Internal flow improvements Direct referent for the Customer Experience Manager & Head of Customer Service
- Tissot SARegional Customer Service SupervisorAugust 2018 - February 2022 (3 years and 6 months)Neuchâtel, SuisseSupervision of the Customer Service (Switzerland, Europe, North America, Africa, Far East) KPIs and Financials follow-up of the Customer Service Customer Experience oriented Project Management Expert for technical training at the Swatch Group (SGWME)
- Tissot SAProduct Trainer and Technical AdvisorApril 2014 - September 2017 (3 years and 5 months)Le LocleMarket responsible (courtesy visits, audits) World Customer Service Watchmaker Trainer TCM project coordinator Technical support
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Education
- Chef de camp "Sport de camp / Trekking"Jeunesse & Sport SuisseFormation de "Chef de Camp" pour prendre la direction de camp de sport/trekking pour des jeunes de 8 à 16 ans
- Moniteur SdC/T Sport des jeunesJeunesse & Sport - SuisseFormation de "Moniteur de camp" pour acoompagner des enfants entre 8 et 16 ans lors de camp de sport/trekking