Description

Bienvenue sur mon profil ! 🙋🏻‍♀️

Moi c'est Dorcas, Cheffe de projet/ Account Manager et Head of customer Success.

🚀Je suis passionnée par le développement de la relation client qui m'accompagne dans ma carrière depuis plus de 15 ans.

🎯 Mon objectif ?

Vous satisfaire, que ce soit vous ou vos clients.

💡 Comment ?

En mêlant mes hard et soft skills à votre service.

💪 Quelles skills ?

Hard skills ⬇️

Soft skills ⬇️

❓ Vous avez une question, un doute ?

Contactez-moi pour échanger ensemble sur votre besoin. 🤝

Languages

Workplace preferences

Remote only

Primarily works remotely

Badakan
Cheffe de projet
SOFTWARE PUBLISHING
January 2024 - Today (2 years and 5 months)
Valence, Spain
Paradox
Head of Customer Success
EDUCATION AND E-LEARNING
January 2023 - June 2023 (6 months)
Valence, Spain
Building the customer success department from scratch including :
- finding and implementing a ticketing tool
- creating a "wow" experience to the customers
- developing and analysing KPI's
- creating and optimising processes
- automatisation
- working on building a strong communication between departments
- recruiting and managing team
- developing the team according to their skills and what they need to improve
Badakan
Cheffe de projet
SOFTWARE PUBLISHING
January 2022 - November 2022 (11 months)

• Building and managing Customer's Relationship
• Process management
• Technical settings
• Specifying and writing tickets for the technical team
• Intermediate between the technical team and the client
• Task and development prioritization
• Workshops to understand client's needs and develop the product and the customer use
• Weekly or monthly meeting reports with customers
• Product training and deployment to customers