About Aurélien
- Operations and customer-focused leader with 10+ years of experience in HR Tech SaaS, driving operational excellence, scalability, enablement and cross-functional delivery across EMEA.
- Known for bridging the gap between users, Operations, customer-facing teams and Product & Engineering teams to build scalable and high-impact solutions.
- Strengthened by Product Management and Web Development bootcamps, bringing a builder mindset and a strong focus on data-driven decisions.
French
Native or bilingual
English
Fluent
German
Basic
Remote only
Primarily works remotely
Experience
- UKGSenior Manager, Customer Operations & EnablementSOFTWARE PUBLISHINGJanuary 2020 - February 2025 (5 years and 1 month)Paris, FranceScope : EMEA Operations Teams and PartnersLead enablement strategy and teams across EMEA for operations and partners, scaling product knowledge and operational readinessIdentify product and operational pain points from the field, and partner with Product & Engineering (SMEs, Product Specialist, Release Notes)Design onboarding and certification programs, increasing efficiency and satisfaction (9.1/10)Drive delivery performance as PMO using key metrics (timelines, quality, customer satisfaction) and build reporting to support decision-makingOwn and improve processes and methodologies, aligning operations with product evolution
- UKG / PeopleDocManager, Implementation TeamSOFTWARE PUBLISHINGJanuary 2016 - January 2020 (4 years)Paris, FranceScope : EMEA Customers and Partners
- Lead and scale a team of 13 Project Managers delivering 200+ projects peryear across EMEA with a 9.3/10 CSAT
- Improve delivery performance through data-driven monitoring and continuous optimization (timelines, quality, customer satisfaction)
- Design and launch SMB implementation offering and delivery methodology
- Develop automation and API-based solutions to improve partner integrations and scalability
- Own project and team budgets, ensuring profitability, cost control, and efficient resource allocation
- UKG / PeopleDocProject Manager, Customer ServicesSOFTWARE PUBLISHINGApril 2013 - January 2016 (2 years and 9 months)Paris, FranceScope : French Customers and Partners
- Deploy, onboard, train, and support customers and partners on PeopleDoc solutions, including account and escalation management.
- Roll out of Subject Matter Experts and Product Roadmap Presentation
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master's Degree IIPanthéon Sorbonne2007Master's Degree II
- Master's Degree IAdvancia2006Master's Degree I