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Malt Strategy
Augustin Faulx-BrioleAF

Augustin Faulx-Briole

Account Management & Customer Success |

€125/day
Barcelone, ES
8-15 years

Average response time: 1 hour

About Augustin

10 years experience in Customer Success, Account Management and Customer support.


I would like to bring my experience and knowledge for customer oriented project by phone, email or chat.

Available in French, English & Spanish

I can help you manage, expand and fidelize your database.
Answer customers/users issues and requests, renew customer and onboard them.

Upsell
Cross-sell
Renewal
Onboarding
Support
Customer management
Demo & Sales Executive prospection
Wholesale
E-commerce
Hotel industry
Civil and Social Organizations
Air Transportation and Tourism

  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Native or bilingual

Can work on-site
Barcelone (up to 50km)

Experience

  • Bridgestone Mobility Solutions
    Customer Success Manager
    September 2023 - Today (2 years and 9 months)
    Barcelona, Spain
    • Responsible of customer life cycle (Onboarding, Adoption, Loyalty, Retention)
    • Identify, develop and close sales opportunities (Upgrades, Upsell, Cross-sell, Renewals)
    • Identify pain points and prevent churn
    • Align with other departments to enhance customer experience
    empathie B2B Service client Account Management
  • Click&Boat
    Senior Account Manager
    March 2022 - February 2023 (11 months)
    Barcelona, Spain
    Team Management: On-boarding of team members, trainings, coaching and team reporting. Managing 2 permanent contract + 2 interns during high season
  • Tripadvisor
    Customer Success Executive TripAdvisor
    TRAVEL AND TOURISM
    April 2021 - March 2022 (11 months)
    Barcelona, Spain
    • Discount and Perks negotiation
    • Technical help to customers (Channel Manager connectivity, GDS, PMS)
    • On-Boarding, Follow-up, Building relationship
Check out Augustin's experience

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Education

  • Gestion & Analyse Finanicère
    ESCD 3A
    2010
    Gestion et analyse financière, commerce international, management, marketing
  • Administration des entreprises
    IEA de Corte
    2012
    Business administration, customer management

Certifications

Skill set (14)

Service client
Customer Service
Account Management
relation client
account manager
suivi client
Customer Satisfaction
Customer Success Management
Renewals
empathie
B2B
customer success
Accompagnement Start-up
Satisfaction client

Categories

  • Other