About Sylvain
Ingénieur de formation, j'ai travaillé pendant 4 ans dans le manufacturing où j'ai pu apprendre toute la méthodologie de l'amélioration continue et de la gestion de projet. Ensuite j'ai voulu mettre en application toute cette méthodologie aux entreprises de services. Je me suis spécialisé dans :
- 🌏 Gestion de projets (500 to 5M€)
- 🛠 Audit et optimisation des processus
- 💞 Amélioration de la relation client
- ⚙ Set up et amélioration des solutions business (salesforce, zendesk, freshdesk, hubpspot, ...)
Je serai heureux de vous accompagner pour mener à bien vos projets ou à mettre en place une stratégie orientée client.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- LedgerHead of Support ServicesJanuary 2022 - Today (4 years and 5 months)
- LedgerProject Manager - Customer SuccessApril 2021 - Today (5 years and 2 months)Paris, FranceAt Ledger we are developing hardware wallet technology that provides the highest level of security for crypto assets. Our products combine a Secure Element and a proprietary OS designed specifically to protect your assets. Ledger hardware wallets empower you with the ownership and control of your private keys.
- SwileBusiness Service Operation ManagerJuly 2020 - November 2020 (4 months)Paris, France
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Education
- MOOC, Blockchain Revolution for the EnterpriseINSEAD2021MOOC, Blockchain Revolution for the Enterprise
- Génie industrielEcole nationale supérieure d'Arts et Métiers2016Génie industriel
Certifications
- Green Beltformation lean2011
- Blockchain RevolutionINSEAD2020