Description

Coordinatrice export depuis 10 ans, je me suis formée au métier de community manager et de web designer, j'ai à coeur de vous accompagner dans vos différents projets et de mettre à profit mon expérience acquises dans de grands groupes mais aussi dans de plus petits entreprises comme des start-up

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

SAMINKO LLC
BUSINESS DEVELOPPER- CSM
September 2023 - September 2025 (2 years)
Gestion des campagne ads + KPI
Optimisation de l’expérience client, Onboarding et structuration de processus CRM Gestion proactive du Customer Care: support, fidélisation et satisfaction multicanale. Sourcing produits et pilotage logistique pour des opérations rentables et fluides. Gestion d’un portfolio clients, Gestion des dossiers, facturation et suivi client
Analyse de marché, veille concurentielle
Customer Care Service client Assistante virtuelle Gestion administrative Customer Success Management
Rohde & Schwarz
CUSTOMER SUCCESS MANAGER
July 2018 - March 2019 (8 months)
Managing maintenance requests, complete follow-up until material return (worldwide) Invoicing customers and suppliers, ensuring customer satisfaction Strict compliance with procedures Issuing cost estimate, quotes Managing sales orders (quotes, prices, discount, compliance)
Total Lubricants
EXPORT LOGISTICS COORDINATOR
November 2016 - February 2017 (3 months)
Overall management of export orders (availability, planing, product compliance, prices, placing orders, logistics, issuing export documents, invoices, packing lists, shipping instructions ) Managing hazardous products exportation Managing customer portfolio (subsidiaries and direct customers) Comlete follow-up of shipping status to customers Coordination between subsidiaries, carriers, factories, loading sites, vessels schedules Issuing Origin Certificates, documents for custom clearance Optimising maritime shipment, aircraft shipment, logistic costs, quotes) Arranged with freight forwarders and trucking company pick up and delivery of the merchandise through shipping instructions.