About Sanae
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Conversational
Italian
Conversational
Experience
- Blank, the neobank of independant professionalsChief Operating OfficerBANKING AND INSURANCEJune 2024 - Today (1 year and 11 months)Paris, France- Led Operations through a core banking system migration, maintaining high customer satisfaction.- Executed a risk reduction plan achieving a 30% decrease, successfully managed compliance audits with 100% regulatory adherence, and optimized BPO partnerships.- Directed a team of 30 and led a strategic team restructuring in the context of a M&A.
- Blank, the neobank of independant professionalsNew Markets and Transformation DirectorBANKING AND INSURANCEJanuary 2022 - June 2024 (2 years and 6 months)Paris, France- Spearheaded the launch of a white-label distribution model with Crédit Agricole's regional banks (Propulse by CA) and LCL (Essentiel Pro), leveraging Blank's technology and expertise to expand market reach, in 9 months.- Successfully introduced Blank into Italy, marking its first international expansion and positioning the company as a European player. Led an international team of 12, driving impactful results across multiple markets.
- Capgemini InventSenior Manager - Frog - Strategy and user experienceCONSULTING AND AUDITSMay 2018 - January 2022 (3 years and 8 months)Issy-les-Moulineaux, France- Defined a 5-year strategic roadmap for the ING/AXA digital partnership, securing Executive Committee buy-in and targeting a 40% increase in digital engagement.- Launched a global B2C platform for AXAand ING across six countries, leading a team of 10to achieve a 30% boost in user acquisition within six months.- Revamped the omnichannel customer experience for Covéa (MAAF, MMA, GMF), managing a team of eight to drive a 25% increase in customer satisfaction and streamline service delivery across channels.
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Education
- Master of ScienceESSEC Business School2015Master of Science in Management
Certifications
- IBM Design Thinking PractionnerIBM Design Academy2016
- SAFe 4.5 Certified AgilistScaled Agile Inc.2017