Description

With years of experience in customer service across hospitality, casinos, and the insurance industry, I provide a nicely support through phone, chat, and email. I specialize in:

-Handling complex customer inquiries and escalations

-Managing booking systems and apartment reservations

-Assisting with claims, coverage details, and authorizations in the health insurance sector

-Using platforms like Intercom to deliver support

I adapt fast to different industries and ensure customer satisfaction. I hope we can work together and improve the client experience!

I'm also available for short-term projects and if needed we can always have a free meeting to make sure this is what you're looking for.

Languages

English
Fluent
Galician
Native or bilingual
French
Fluent
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Onepilot
Customer Service Specialist
December 2023 - Today (2 years and 6 months)
France
- Managed reservations, issue resolution, and phone support for Apartamentos Líbere.

- Provided customer support via chat for Alan, handling inquiries about coverage, scheduling medical appoitments and managing authorizations.

- Adapted to several industries.
Ta'Tereza Guesthouse
Front desk receptionist
February 2023 - May 2023 (3 months)
Sliema, Malta
-Manage bookings -Telephone, email and live chat assistance -Provide tourist information -Organization with the housekeeping department -Cash handling
Casino Malta Jobs
Slot attendant
February 2022 - August 2022 (6 months)
San Giljan, Malta
-Handling of gaming chamines -Intermediating of customer payments through the cash desk -Elaborating reports about the VIP players -Promotion of the different memberships -Customer support

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Técnico Superior en Agencia de Viajes y Gestión de Eventos
IES Plurilingüe Eusebio da Garda
2018

Curso de Ofimática PICE
Cámara de Comercio A Coruña
2021
MS Excel Word MS Office Microsoft Word

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Natalia García

Customer Support Specialist | Chat, Email & Phone

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