Nadine Thirion

Technico-commerciale trilingue FR EN DE

Remote from Échallon

  • 46.2101
  • 5.74126
  • Indicative rate €200 / day
  • Experience 7+ years
Propose a project The project will only begin when you accept Nadine's quote.

Availability not confirmed

Propose a project The project will only begin when you accept Nadine's quote.

Location and geographical scope

Location
Échallon, France
Remote only
Works remotely most of the time

Preferences

Project length
Would prefer:
  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
Would prefer avoiding:
≥ 6 months
Business sector
  • Digital Agency and IT company
  • E-commerce
  • Software Publisher
  • Education & E-learning
  • High Tech
+4 autres

Verifications

Languages

  • Allemand

    Native or bilingual

  • Français

    Native or bilingual

  • Anglais

    Native or bilingual

  • Espagnol

    Limited working proficiency

  • Norvégien bokmål

    Basic

Skills (48)

Nadine in a few words

Technical Sales Engineer trilingue (Allemand, Français, Anglais) avec 13 ans d’expérience professionnelle et des succès avérés dans le conseil client vis-à-vis d’importants clients et partenaires stratégiques de l'industrie SaaS, portant sur l’intégration d’API , le tout à travers des environnements multinationaux, des entreprises multiculturelles et des équipes géographiquement dispersées. J’aide les entreprises à transformer les besoins de leurs clients en solutions professionnelles concrètes. Je suis efficace et productive, travaillant de manière indépendante. Je suis passionnée par la technologie ainsi que le digital et aime rencontrer de nouvelles personnes.

Experience

IT CONCEPT

Managing Owner

Echallon

July 2019 - Today

I created this company because if was one of my dreams to try an entrepreneurial adventure. I like the challenge of being the central point of everything what’s going on. I contact clients, provide technical information, develop websites, create designs and take care of the financial part and customer service as well. The company is acting in the IT domains of Communication, Computer Science and Computer Training. Our customers are located in the French border area near Geneva (Switzerland) and are B2C companies as well as individuals. More about it on www.it-concept.org

Azevedo-Thirion Family

Family Year

Echallon, France

March 2018 - July 2019

For a bit more than 1 year, I reconciled with my family life, spending quality time with my two boys then aged 1 and 3 years. I also worked on maintaining and enhancing my own skill set. That involved several online courses about coding and continuing education to remain up-to-date on industry happenings.

HomeAway.com

Sales Engineer for Europe

Geneva Area, Switzerland

June 2014 - February 2018

As the only Sales Engineer for EMEA, I planned, conducted and directed projects, including technical leadership and project evaluation about XML integration projects between HomeAway and their key account clients; meaning extremely large accounts of more than 30k online listings. I provided all necessary project information (process, timeline, needed resources) about the Application Programming Interface (API). I collected business, product and technical requirements from customers and worked closely with Product, Product Marketing and other cross-functional teams to ensure product would be a great fit for the clients. I coordinated the steps between all stakeholders of the project, meaning the customer, the sales teams and the technical engineers, from the first call to go-live, through end-user training. The customer relationship was covered over voice and video-calls, but also live for especially important clients or software partners. To my manager and colleagues I provided feedback as a technical resource for future integration strategies and long-range planning. I served as coach and mentor for the new sales engineers in the US team. I provided pre-sales support and systems configuration recommendations to sales teams and property managers. I performed analysis and research to provide creative solutions to technical problems, which allowed me several times to enhance existing work processes. I supported e-commerce strategy, including rollout of online booking to Property Manager Customer Base.

HomeAway.com

Sales Engineering Onboarding Coordinator

Geneva Area, Switzerland

February 2013 - June 2014

In this role, I was mainly responsible of managing the connection projects between HomeAway and their smaller business clients. The connection was an API integration between the customer Channel Management Software and their HomeAway account. The API enabled the listings to be synchronized between the two platforms in order the client had to enter the content only one time on his end. As main technical client contact and before an API could be connected, my role was to provide the customer with information about technical project requirements. During implementation, I was also the main contact for all of our EMEA Software Partners. I was in constant contact with all involved teams, created Statements of Work (SOW), as well as customer documentation for the use of the API and translated this last from English into French and German. As Team Lead for the European team, I led a group of three people all located in different countries (Germany, France and Spain). I assisted my manager with hiring new team members and also led the training of new team mates. During team meetings, I usually presented upcoming projects and assigned them to my colleagues.

HomeAway.com

Service Desk Analyst

Geneva Area, Switzerland

May 2011 - January 2013

As onsite technician, I was responsible for the Geneva (CH) and Frankfurt (DE) offices of HomeAway Europe. I was in charge of the resolution of level 2 and 3 computer issues for internal HomeAway employees. The service was provided in our offices, as well as over remote control on computers and via phone.

Alcatel-Lucent Enterprise

Trilingual Helpdesk Technician

Illkirch-Graffenstaden, France

April 2009 - April 2011

Resolved level 2 computer issues internally for Alcatel-Lucent employees. The issues resolved by my team were mostly on Windows systems and concerned software related issues with Microsoft Office, printer configurations, but also more general interventions. The technical support was provided in German, French and English and given in person onsite, over a remote control of the machine or via end-user guidance at the phone.

Artecal

Helpdesk Technician – Onsite technician

Sélestat, France

August 2007 - October 2008

Resolved computer issues at client location as well as over remote connections. I built new computer towers from scratch before implementing them newly in customer offices. I was also in charge of repairing computers in our workshop, reinstalling systems and software.

Education

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