Nadine Thirion

I created this company because if was one of my dreams to try an entrepreneurial adventure. I like the challenge of being the central point of everything what’s going on. I contact clients, provide technical information, develop websites, create designs and take care of the financial part and customer service as well. The company is acting in the IT domains of Communication, Computer Science and Computer Training. Our customers are located in the French border area near Geneva (Switzerland) and are B2C companies as well as individuals. More about it on www.it-concept.org

For a bit more than 1 year, I reconciled with my family life, spending quality time with my two boys then aged 1 and 3 years. I also worked on maintaining and enhancing my own skill set. That involved several online courses about coding and continuing education to remain up-to-date on industry happenings.

As the only Sales Engineer for EMEA, I planned, conducted and directed projects, including technical leadership and project evaluation about XML integration projects between HomeAway and their key account clients; meaning extremely large accounts of more than 30k online listings. I provided all necessary project information (process, timeline, needed resources) about the Application Programming Interface (API). I collected business, product and technical requirements from customers and worked closely with Product, Product Marketing and other cross-functional teams to ensure product would be a great fit for the clients. I coordinated the steps between all stakeholders of the project, meaning the customer, the sales teams and the technical engineers, from the first call to go-live, through end-user training. The customer relationship was covered over voice and video-calls, but also live for especially important clients or software partners. To my manager and colleagues I provided feedback as a technical resource for future integration strategies and long-range planning. I served as coach and mentor for the new sales engineers in the US team. I provided pre-sales support and systems configuration recommendations to sales teams and property managers. I performed analysis and research to provide creative solutions to technical problems, which allowed me several times to enhance existing work processes. I supported e-commerce strategy, including rollout of online booking to Property Manager Customer Base.