About Mélanie
Actuellement en poste chez Malt, je suis en charge de l'expérience freelance. L'ensemble des projets menés (transverses et internationaux) ont pour objectif d'accompagner les freelances tout au long de leur parcours avec Malt.
French
Native or bilingual
English
Fluent
German
Conversational
Can work on-site
Paris (up to 50km), Lyon (up to 10km)
Experience
- Malt community SAFreelancer experience managerTECHDecember 2021 - Today (4 years and 6 months)Paris, France
- DoctolibCommunity & Advocacy ManagerHEALTH AND WELLNESSDecember 2019 - Today (6 years and 6 months)Paris, Île-de-France, France- Creation of Doctolib Community (180k healthcare professionals, 41k monthly visitors)- Creation and monitoring of content and campaigns- Development of the engagement Strategy- Launch of the advocacy Program “Les Pionniers Doctolib” with 800 members- Trust and brand campaign executionTools: Khoros, Salesforce, Google Suite, Docusign
- TalentsoftCustomer Experience Marketing ManagerHUMAN RESOURCESJuly 2018 - July 2019 (1 year)Région de Boulogne-Billancourt, France- Customer journey audit- Definition of the key steps of the user experience on a co-building way with professional services and customer success teams- Event and content Management- Community Building- Management of a team of 4 personsTools: Salesforce Community, Marketo, Inwink, MyFeelBack
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Education
- Master 2 CEO I - Communication des entreprises et organisations internationalesCELSA - Ecole des hautes études en sciences de l'information et de la communication2015
- Master 1 d'études germaniquesUniversité Sorbonne Nouvelle (Paris III)2013
Certifications
- Data Analytics EssentialLe Wagon2023