About Mateo
Expert en vente avec 7 ans d'expérience (BPO), j'allie prospection commerciale et stratégie SEO pour maximiser la croissance de mes clients sur les marchés hispanophones.
Mon expertise double impact :
Vente Stratégique : Prospection active (cold calling), closing et gestion de comptes (Account Management) avec une approche éthique et rigoureuse.
SEO & Visibilité : Optimisation de contenu et visibilité organique pour attirer des leads qualifiés.
Analyse & Reporting : Chaque mission inclut un rapport quotidien détaillé de 'Frontline' pour optimiser les performances et le ROI.
Basé à Paris, je propose un accompagnement sur mesure pour les entreprises souhaitant s'étendre en Espagne ou en Amérique Latine avec des résultats mesurables."
Spanish
Native or bilingual
English
Fluent
French
Conversational
Remote only
Primarily works remotely
Experience
- BlackstoneMedicalServicesCollector Advisor & Sales RepresentativeJanuary 2022 - January 2024 (2 years)– Managed end-to-end outbound and inbound operations for the Collections Department, consis tently exceeding recovery targets by 15%. – NegotiatedcomplexpaymentplansandresolvedaccountdiscrepanciesfortheUSmedicalmarket. – Executed upselling strategies during service interactions, significantly increasing the Average Or der Value (AOV).
- TeleperformanceTeam Lead / Sales & Customer Service AdvisorJanuary 2020 - January 2022 (2 years)– Promoted to Team Lead within 6 months due to exceptional performance in sales and quality KPIs. – Led and coached a team of 15 advisors on negotiation techniques and closing strategies. – Specialized in the "Infinity" campaign, handling high-profile customer escalations and premium account advisory.
- DirecTV(AllusKonecta)Sales & Customer Service Advisor (International Market)January 2018 - January 2019 (1 year)– Executed cold-calling strategies for the Ecuadorian market, focusing on subscriber acquisition. – Providedtechnicalsupportandcross-sellingfortelecommunicationsservices,maintainingtop-tier CSAT scores.
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Education
- B.S. in Digital Advertising andUniversidad Digital de An tioquiaB.S. in Digital Advertising and
- Advanced Conversational EnglishBLENDEXAdvanced Conversational English