Description

Issue des univers de l’hôtellerie, de l’événementiel et du commercial, j’ai développé un excellent sens du service, une grande organisation et une vraie aisance dans la communication avec les clients.

Je peux intervenir notamment sur :

– gestion des emails et du service client

– support administratif et organisation

– suivi clients, CRM, support commercial

– coordination, planning, back-office

– support trilingue français / anglais / espagnol

Fiable, autonome et orientée solutions, mon objectif est simple : vous faire gagner du temps et fluidifier votre organisation.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Swell Hotel
Client Experience & Events Coordinator
November 2024 - September 2025 (10 months)
Byron Bay, Australia
Led the organization of monthly wellness retreats and corporate stays (hotel privatization)
Coordinated weekly events from planning to on-site execution, liaising with partners.
Main point of contact for group & B2B clients: proposals, bookings.
Worked closely with front office & housekeeping teams to ensure seamless operations.
Contributed to positioning the hotel as a lifestyle & wellness destination through curated experiences.
Monitored group trends and provided feedback to improve offers and packages.
Gestion des stocks Organisation événementielle Performance opérationnelle
The Pacific House
Assistant Manager
May 2023 - October 2024 (1 year and 5 months)
Sydney, Australia
Co-managed daily operations and supervised a team of ~20 staff members (front office, housekeeping, experience team).
Designed and produced a weekly event program: Wine & Cheese nights, yoga classes (2x/week), football events, seasonal events (Halloween, Christmas, Australia Day etc.).
Developed and managed local partnerships (suppliers, experience providers).
Oversaw on-site event logistics, guest experience quality and team coordination.
Contributed to communication & content creation to promote the venue’s lifestyle positioning.
Used guest feedback to improve services and experience delivery.
Management d'équipe Communication digitale Gestion d'évènement Front office et back office
My pop up store
Business Developer
February 2021 - September 2022 (1 year and 7 months)
Paris, France
Managed a portfolio of ~15 B2B projects for pop-up stores and brand activations, from client brief to public opening
Supported both international premium brands and emerging labels
Led client needs analysis, project briefing and concept alignment, advising on location strategy, format and customer experience
Acted as a key point of contact between brands, landlords, designers & operational teams
Conducted commercial negotiations (terms, budgets, timelines) and followed projects
Conducted site visits, presentations & recommendations to support client decision-making
Managed multiple projects in parallel within a fast-paced, high-visibility environment
Négociation commerciale Négociation de contrat Stratégie commerciale Relation clients

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Lou Brami

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About Lou

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