Description

Passionnée par les langues et la communication interculturelle, je propose des services de traduction français ↔ anglais et anglais ↔ français, avec une très bonne maîtrise de l’espagnol. Je veille à ce que chaque texte conserve son sens, son ton et son impact, tout en étant adapté au public cible. Fiable, créative et rigoureuse, je m’engage à fournir des traductions de haute qualité, livrées dans les délais.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual
German
Conversational

Workplace preferences

Remote only

Primarily works remotely

CLUB MED RESORTS
Reception Supervisor
HOSPITALITY
June 2025 - Today (1 year)
Vallandry, Landry, France
Management of a team of 18 people
Management of schedules, room bookings, and reservations
Collaboration with international partner project managers and event coordinators
Anticipation of customer needs based on profile and past requests
Manage sales and optimize hotel revenues through upselling and occupancy strategies
Rapid and professional resolution of customer problems and complaints and implement effective service recovery
Personalise welcome and service for each guest, including VIPs and repeat customers
Organise and coordinate transfers, calls, and front desk team operations
Manage customer billing, invoicing, collections, and daily audits
Maintain detailed records of guest preferences and stay history
Supervised all front desk operations, including check-in/out
Managed and trained front desk, bellboys, and night audit
Ensured smooth coordination between front office, housekeeping, maintenance and other departments
Maintained brand standards, health and safety compliance, and security procedures
Conducted regular staff evaluations
Worked with sales and events departments to prepare for group arrivals and functions
Service client organisation
Club Med Resort
Concierge Manager
HOSPITALITY
December 2024 - May 2025 (5 months)
Valmorel, Les Avanchers-Valmorel, France
Management of a team of 16 people
Management of a team of 18 people
Management of schedules, room bookings, and reservations
Collaboration with international partner project managers and event coordinators
Anticipation of customer needs based on profile and past requests
Manage sales and optimize hotel revenues through upselling and occupancy strategies
Rapid and professional resolution of customer problems and complaints and implement effective service recovery
Personalise welcome and service for each guest, including VIPs and repeat customers
Organise and coordinate transfers, calls, and front desk team operations
Manage customer billing, invoicing, collections, and daily audits
Maintain detailed records of guest preferences and stay history
Supervised all front desk operations, including check-in/out
Managed and trained front desk, bellboys, and night audit
Ensured smooth coordination between front office, housekeeping, maintenance and other departments
Maintained brand standards, health and safety compliance, and security procedures
Conducted regular staff evaluations
Worked with sales and events departments to prepare for group arrivals and functions
organisation Service client
Club Med
Reception Supervisor
HOSPITALITY
May 2024 - October 2024 (5 months)
Gregolimano, GC, Greece
Management of a team of 17 people
Management of a team of 18 people
Management of schedules, room bookings, and reservations
Collaboration with international partner project managers and event coordinators
Anticipation of customer needs based on profile and past requests
Manage sales and optimize hotel revenues through upselling and occupancy strategies
Rapid and professional resolution of customer problems and complaints and implement effective service recovery
Personalise welcome and service for each guest, including VIPs and repeat customers
Organise and coordinate transfers, calls, and front desk team operations
Manage customer billing, invoicing, collections, and daily audits
Maintain detailed records of guest preferences and stay history
Supervised all front desk operations, including check-in/out
Managed and trained front desk, bellboys, and night audit
Ensured smooth coordination between front office, housekeeping, maintenance and other departments
Maintained brand standards, health and safety compliance, and security procedures
Conducted regular staff evaluations
Worked with sales and events departments to prepare for group arrivals and functions
organisation Service client