About Kossivi Omer
Assistant Customer Service FR/EN spécialisé Chat & Email
Je prends en charge votre support client avec rapidité et professionnalisme.
Polyglotte Français/Anglais, je réponds sous 2h et je vise 95% de satisfaction.
Mes services :
- Gestion des emails et tickets Zendesk, Freshdesk
- Support chat en direct
- Rédaction de réponses types et FAQ
- 100% télétravail, disponible 5j/7
Mon objectif : Désengorger votre support et rendre vos clients heureux.
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Communication des entreprises Central communication,Customer Service Representative-Chat & Email supportJanuary 2026 - Today (6 months)TOGOCOM, Lomé, MA, TogoManaged 50+ customer interactions daily via chat and email, using CRM/ticketing systems like Zendesk to qualify needs and identify sales opportunities Achieved 95% first-contact resolution and maintained a 4.8/5 customer satisfaction rating by adapting communication to each prospect's profile Proactively identified upsell and retention opportunities during support conversations, contributing to monthly customer retention targets Documented prospect insights accurately in CRM and contributed to the knowledge base to improve outbound messaging for the team.
- Free FreelancingAgent Support Client FR/EN chat-mailJanuary 2024 - Today (2 years and 6 months)Le Caire, EgyptEntraînement intensif au support client à distance.- Simulation de gestion de 50+ emails clients/jour en FR et EN- Rédaction de FAQ et réponses types pour e-commerce- Maîtrise des outils : Zendesk, Freshdesk, Intercom- Spécialité : Ton poli, rapide, et résolution de problème
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