About Karim
French
Native or bilingual
Spanish
Native or bilingual
Experience
- TeleperformanceGoogle Ads Account Strategist / Marketing Sales ExpertJanuary 2023 - Today (3 years and 5 months)Lisbon, PortugalSupporting clients as an Online Marketing Sales Expert, growing and developing my Google Ads Client's Portfolio. Conducting lead management by contacting existing customers in the B2B market on a daily basis, identifying sales opportunities;• Establish a trust relation with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy.• Understand the business goals of the clients in order to match the required online advertisement solutions;• Provide strategic campaign support and advertiser training to educate the clients;• Grow revenue by up-selling towards existing clients;• Achieve strong customer satisfaction with a focus on quality and results.
- TeleperformanceOnline Specialist - Technical Support - Google AdsMarch 2022 - January 2023 (10 months)2780 Oeiras, PortugalPlus de 36 semaines soit environ 1500 heures chez Google Ads Support Technique Merci à tous mes collègues pour cette magnifique expérience!!! Support technique Google Ads marché francophone (France, DOM TOM, Belgique, Suisse, Afrique francophone, Quebec)-Connaissance technique Google Ads-Billing Google Ads-Policy Ads- Ticketing (email via Connect cases)-Shopping Ads (Merchant Center)-Google Analytics (advanced expert)-Live channel: inbound calls et Chat-Follow up/Ring Back (appels sortants) KPI's: Customer satisfaction (CSAT) 95% dernier quarter (depuis le 2 juillet 2022) Productivité FTR (first time resolution) TRT (72h pour fermer le ticket)
- TeleperformanceCustomer Support Representative - Meta - OculusJune 2020 - March 2022 (1 year and 9 months)Lisbon, PortugalSupport technique, facturation et shipping dans le domaine de la VR en français et anglais chez Oculus.-Live channel: chat-Email ticket (Zendesk)-Follow up / Call back-T2 de novembre 2021 à Fevrier 2022 KPI'S-CSAT (satisfaction client) +9/10 de mai 2021 à Fevrier 2022- Productivité- First time resolution
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Education
- BAC +3, Webmaster WebmarketingEcole multimédia2013BAC +3, Webmaster Webmarketing
- Administration des ventes Import Export, BAC+2Chambre de commerce et d'insdustrie du Val d'oise2004Administration des ventes Import Export, BAC+2