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- La Mutuelle GénéraleCheffe de projet marketing | Pôle Expérience clients & Digital | Département Voix du ClientBANKING AND INSURANCEJuly 2021 - Today (4 years and 11 months)Paris, France🤗 La Mutuelle Générale ⎪ Santé ⎪ Prévoyance ⎪ Services ⎪ Particuliers, Entreprises & Courtiers➡ 𝗚𝗲𝘀𝘁𝗶𝗼𝗻 𝗱𝗲 𝗽𝗿𝗼𝗷𝗲𝘁𝘀 𝗽𝗼𝗹𝗲 𝗩𝗼𝗶𝘅 𝗱𝘂 𝗰𝗹𝗶𝗲𝗻𝘁 𝗼𝗿𝗶𝗲𝗻𝘁𝗲𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗕𝘁𝗼𝗕 / 𝗕𝘁𝗼𝗖 :✔ Enquêtes, création et animation de communautés, etc.➡ 𝗚𝗲𝘀𝘁𝗶𝗼𝗻 𝗱𝘂 𝗽𝗿𝗼𝗷𝗲𝘁 𝗱'𝗮𝗺𝗲𝗹𝗶𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗱𝗲 𝗹𝗮 𝗲-𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻 :✔ Référencement, gestion des avis, process de traitement des réclamations, etc.➡ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗮𝗯𝗹𝗲 𝗱𝘂 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗲 𝗱𝗲 𝗠𝗼𝗱𝗲𝗿𝗻 𝗦𝗲𝗹𝗹𝗶𝗻𝗴 :✔ Animation des outils de connaissance client pour le marché collectif : Linkedin Sales Navigator, Nomination, formation, pilotage...➡ 𝗘𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗱𝗲 𝗽𝗹𝗮𝗻𝘀 𝗱𝗲 𝗳𝗶𝗱𝗲𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝘀𝘂𝗿 𝗹𝗮 𝗰𝗶𝗯𝗹𝗲 𝘀𝗲𝗻𝗶𝗼𝗿 / 𝘀𝗼𝗿𝘁𝗶𝗲 𝗱𝗲 𝗰𝗼𝗻𝘁𝗿𝗮𝘁 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗳➡ 𝗘𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗱𝗲 𝗽𝗹𝗮𝗻𝘀 𝗱𝗲 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗲𝘁 𝗱𝗲 𝗿𝗮𝘁𝘁𝗿𝗮𝗽𝗮𝗴𝗲 𝘀𝘂𝗿 𝗹𝗮 𝗰𝗶𝗯𝗹𝗲 𝗕𝘁𝗼𝗖➡ 𝗗𝗲𝗳𝗶𝗻𝗶𝘁𝗶𝗼𝗻 𝗱𝗲𝘀 𝘀𝗲𝗰𝘁𝗲𝘂𝗿𝘀 𝗱'𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝗲𝘀 𝗽𝗲𝗿𝘁𝗶𝗻𝗲𝗻𝘁𝘀 𝗽𝗼𝘂𝗿 𝗹'𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝗲 𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹𝗲 : 𝗮𝗽𝗽𝗿𝗼𝗰𝗵𝗲 𝘀𝗲𝗰𝘁𝗼𝗿𝗶𝗲𝗹𝗹𝗲
- La Mutuelle GénéraleChargée de Développement | Direction du Réseau CommercialBANKING AND INSURANCESeptember 2019 - July 2021 (1 year and 10 months)Saint-Priest, France➡ 𝗥𝗲𝗳𝗲𝗿𝗲𝗻𝘁𝗲 𝘀𝗼𝗰𝗶𝗮𝗹 𝘀𝗲𝗹𝗹𝗶𝗻𝗴, 𝗮𝗻𝗶𝗺𝗮𝘁𝗶𝗼𝗻 𝗱𝗲𝘀 𝗼𝘂𝘁𝗶𝗹𝘀 𝗱𝗲 𝗰𝗼𝗻𝗻𝗮𝗶𝘀𝘀𝗮𝗻𝗰𝗲 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗲𝘁 𝗱𝗲 𝗦𝗮𝗹𝗲𝘀 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗽𝗼𝘂𝗿 𝗹𝗲 𝗺𝗮𝗿𝗰𝗵𝗲 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗳 :✔ Linkedin Sales Navigator, Sales App...➡ 𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗲𝘁 𝘀𝘂𝗶𝘃𝗶 𝗱𝗲𝘀 𝗲𝘃𝗲𝗻𝗲𝗺𝗲𝗻𝘁𝘀 𝗶𝗻𝘁𝗲𝗿𝗻𝗲𝘀 𝗱𝘂 𝗥𝗲𝘀𝗲𝗮𝘂 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 :✔CODIR, Kick-off, séminaires, formations, etc.➡ 𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗲𝘁 𝘀𝘂𝗶𝘃𝗶 𝗱𝗲𝘀 𝗲𝘃𝗲𝗻𝗲𝗺𝗲𝗻𝘁𝘀 𝗲𝘅𝘁𝗲𝗿𝗻𝗲𝘀 𝗱𝘂 𝗥𝗲𝘀𝗲𝗮𝘂 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 :✔Salons, conférences, etc.➡ 𝗦𝘂𝗶𝘃𝗶 𝗯𝘂𝗱𝗴𝗲𝘁𝗮𝗶𝗿𝗲➡ 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗮𝘁 𝗮𝘂𝗽𝗿𝗲𝘀 𝗱𝘂 𝗗𝗶𝗿𝗲𝗰𝘁𝗲𝘂𝗿 𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹🎯 En collaboration permanente avec l'ensemble des fonctions supports !➡ Véritable couteau suisse au service de la performance commerciale 👍
- Wix.comCustomer Support ExpertE-COMMERCENovember 2018 - June 2019 (7 months)Co. Dublin, Ireland➡ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 💻✔ By e-mail and phone : helping Wix users to be the best of the best !✔ Advised customers on their online strategy and implement the right solutions to grow their business✔ Worked across departments and product teams to liaise with them about user needs & provided suggestions for further product development➡ 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗳𝗼𝗿 𝗳𝗿𝗲𝗻𝗰𝗵 𝗮𝗻𝗱 𝗲𝗻𝗴𝗹𝗶𝘀𝗵 𝗮𝗴𝗲𝗻𝘁𝘀 :✔ Accompany new agents in developing their skills and mastering the tools: presentation, call simulation, case study, etc.
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Education
- Master, Dirigeant Manager d'EntreprisePigier2018Master, Dirigeant Manager d'Entreprise
- Licence, Responsable du développement commercial et marketingPigier2016Licence, Responsable du développement commercial et marketing