About Julien
French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Experience
- TANGELO GAMESCRM MANAGER / LIVEOPSVIDEO GAMES AND ANIMATIONFebruary 2022 - January 2026 (3 years and 11 months)Barcelona, SpainFull ownership of CRM strategy (lifecycle & LiveOps) across 2 international gaming platforms. Improved Day 1 retention from 2% to 8% (+x4) via targeted trigger messages. ~100 campaigns/month via Braze across 3 apps (email + push). 9% push open rate, above industry average (7.8%).
- AGORACRM MANAGERENTERTAINMENT AND LEISUREOctober 2020 - March 2022 (1 year and 5 months)Barcelona, SpainBrand & communication strategy for 345,000+ members Built the entire onboarding journey from scratch ~10 A/B tests at 90%+ confidence• · Email open rate 23% (vs avg ~20%)
- BLINGCRM MANAGERMay 2021 - January 2022 (8 months)Barcelona, SpainInternational CRM deployment: lifecycle, one-shot & automations Identified KYC onboarding blockers → +7/8% completion uplift
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Education
- MSCYNOV2012MSC
- Braze Marketer2021Braze Marketer