Julien Paillot

En m’appuyant sur les atouts de chacun, ma mission est d'aider les Experts de la Relation Client à maximiser leur potentiel de Vente. En les conseillant, en les formant et en les accompagnant sur le terrain, je leur permets : - d'Améliorer leur performance commerciale en exploitant chaque opportunité de façon saine, naturelle et agile - de Renforcer l'engagement des collaborateurs en aidant le Management à agir sur les moteurs de motivation de chacun - d'Enchanter chaque Client en lui offrant une expérience de service unique et en le transformant ainsi en Ambassadeur inconditionnel

The Frontline Performance Group works with you to identify existing sales and service opportunities in your business and helps you execute on them to "Drive Profit From Within”. We opened in 1993 as Khoury Consulting with a simple vision; “help our clients dramatically increase profit with their current resources.” With over 20 years of experience in mastering frontline sales, our mission is to increase your firm's profit with minimal risk by creating a top-performing service based sales culture. The results are a win-win for your customers, team, management and all stakeholders. We install the Khoury Performance Equation (KPE) to ensure the implementation of the right environment that helps clients attract and retain the right people and guides them to implement the right set of actions. We are not afraid to walk the talk and often work on a strict pay for performance basis. We help increase our client's top-line transaction revenue average, order frequency, customer and employee satisfaction, retention and client referrals. Our impact to our client partners is in the 100s of millions and rising monthly. We work with small businesses as well as the Fortune 500. Here is a sample of the clients we work with: Nissan Hertz Universal Ritz Carlton Hilton Europcar Virgin Sandals & Beaches Enterprise Our best selling book, Frontline Profit Machine, depicts our case studies & provides an overview of our Performance Blueprint. In July 2009, Publisher's Weekly commented, "Khoury provides more substance than many management gurus. This leadership manual...contains solid insight and instructive advice." For more information on our book please visit www.frontlineprofitmachine.com. We are currently working with clients across the globe & are passionate about assisting companies in achieving their performance potential while maximizing on bottom line profitability. Find us at www.frontlineperformancegroup.com.