About Jessica
English
Native or bilingual
Experience
- EuroboundEUROBOUND Travel SpecialistMarch 2023 - Today (3 years and 4 months)United States• Design and coordinate tailor-made FIT and group travel programs, creating customized itineraries including accommodations, transportation, flights, tours, and destination experiences.• Manage the full travel planning process from proposal and itinerary design through bookings, supplier coordination, operational support, troubleshooting, and final travel documentation.• Develop and maintain relationships with hotels, DMCs, guides, and tourism partners, negotiating commercial agreements and ensuring high service standards across a predominantly 4- and 5-star travel portfolio.• Review and optimize itineraries, support and train team members, and collaborate with internal teams to improve operational efficiency and client satisfaction.• Represent the company at major international travel trade events including ILTM Cannes, GTM Germany, VisitScotland, and Atout France, while identifying new suppliers, products, and destination experiences.
- Monte-Carlo SBM / Société des Bains de MerEvent Project ManagerHOSPITALITYOctober 2021 - July 2022 (9 months)MonacoProcessing, qualification of requests, and management of event's projects until their finalization. o Preparation of commercial proposals, negotiations, contracts and addendums. o Planning, organization and management of the organization of events: Contact, follow-up and operational set-up of the event with the client and organization with each internal department. Qualification of additional needs, axes of upselling in order to elaborate proposals. Elaboration of event orders, follow-up and managing rooming lists . Supervision and management of events on site while ensuring customer satisfaction and management of unforeseen events. Organization of on-site debriefing, sending and follow-up on the Review Pro questionnaire. Liaising between the establishments and the accounting department for the invoicing follow up.
- Sheraton hotelGroup Reservations CoordinatorFebruary 2021 - October 2021 (8 months)Gold Coast QLD, Australiao In charge of group bookings, its organization and follow up on deposits and invoicing. o Responding to customer inquiries, confirming availability and providing quotes. o Plan and prepare for meetings, conduct meetings and debrief and follow up meetings o Work closely with the operational departments and the Sales Department to ensure good communication.
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