Description

Product Manager en poste dans l'édition de logiciels SaaS B2B, avec une expérience préalable en Customer Success. Je combine une bonne compréhension des enjeux produit et de la relation client pour aider mes interlocuteurs à clarifier un besoin, cadrer une spec, ou auditer un point de friction produit.

Je conduis mes missions en asynchrone : livrables écrits (cahiers des charges, user stories, rapports d'audit, documentation), échanges par écrit ou messages vocaux, disponibilité en soirée et le week-end. Cette organisation me permet d'apporter un regard rigoureux et réactif, sans les contraintes d'agenda d'une prestation classique.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

360Learning
Product Manager
SOFTWARE PUBLISHING
April 2025 - Today (1 year and 4 months)
Led product feature initiatives in collaboration with technical and commercial teams
Defined user needs and expectations through interviews with clients and internal stakeholders
Produced product specifications and communications in both French and English for internal and external audiences
Coordinated with development teams and validated deliverables through user acceptance testing (UAT) prior to production release
Partnered regularly with Customer Success teams on escalations, roadmap prioritization, and functional enablement
Gestion de projet Spécifications fonctionnelles Product roadmap Customer Success Management
360Learning
Customer Success / CSP
SOFTWARE PUBLISHING
April 2020 - April 2025 (5 years)
Supported client accounts to drive platform adoption, maximize customer outcomes, and help them achieve their business and learning objectives
Collaborated closely with key stakeholders and internal teams to optimize platform usage, increase engagement, and grow accounts
Acted as a liaison between client needs and product/engineering teams
Customer Success Management Gestion de projet Spécifications fonctionnelles cadrage du besoin 360learning
Bollore Transport et Logistics Corporate
HRIS Project Manager (In house systems)
LOGISTICS AND SUPPLY CHAIN
February 2019 - April 2020 (1 year and 2 months)
Contributing to the optimization of the HR Information Systems by collaborating with both the business and the IT teams
Partner with our Operational HR managers to audit, analyze and translate their business needs in information systems needs (from workflows/specifications to change management
Ensure the implementation of the projects by coordinating the project teams, leading workshops and project meetings
Maintain systems up to date by working with the HR stakeholders in solving issues and implementing change requests
Web project management Gestion de projet web Spécifications fonctionnelles Feature Definition Chef de projet SIRH