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Hafsa Sirajou DjankadoHS

Hafsa Sirajou Djankado

Bilingual Administrative & Social Media Assistant

€150/day
Paris, FR
3-7 years

Average response time: 1 hour

About Hafsa Sirajou

Je m’appelle Hafsa. J’ai plus de 3 ans d’expérience dans le support client bilingue (français/anglais), où j’ai accompagné des clients par téléphone, e-mail, chat et réseaux sociaux. J’ai travaillé pour des entreprises internationales telles que Foundever et Concentrix, ce qui m’a permis de développer un excellent sens de la communication, de l’écoute et de la résolution de problèmes. Actuellement diplômée en informatique, je m’intéresse également aux technologies numériques et à la création de contenu. Passionnée par le dessin, j’aime mettre ma créativité au service de mes projets. Je peux vous aider à offrir une excellente expérience à vos clients, répondre rapidement à leurs besoins et représenter votre entreprise avec professionnalisme.
  • French

    Native or bilingual

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Foundever (formerly Sitel Group)
    Customer Support Advisor
    E-COMMERCE
    January 2022 - January 2024 (2 years)
    United Kingdom
    • · Delivered customer support via phone, email, and live chat.
    • · Resolved customer issues efficiently while maintaining high satisfaction scores.
    • · Managed account-related requests and technical troubleshooting.
    • · Worked with CRM systems and internal knowledge bases.
    • · Collaborated with cross-functional teams to improve customer experience.
    • · Met KPIs including quality, productivity, and customer satisfaction.
    Service client Satisfaction client support informatique
  • Concentrix
    Customer Support Representative
    January 2024 - January 2025 (1 year)
    • · Assisted international customers in English and French.
    • · Responded to inquiries regarding products and services.
    ◦ · Escalated complex issues appropriately while ensuring timely follow-up.
    • · Processed customer requests with accuracy.
    • · Maintained excellent customer service standards.
  • The Cove Studio
    Administrative & Social Media Assistant
    January 2025 - Today (1 year and 6 months)
    Cameroon
    • · Managed administrative tasks and daily operations.
    ◦ · Scheduled appointments and coordinated client communications.
    ◦ · Assisted with social media management (Instagram, Facebook, TikTok).
    • · Created engaging digital content and supported marketing campaigns.
    • · Responded to customer inquiries through social media platforms.
    • · Maintained client databases and administrative records.

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Education

  • Bachelor's Degree
    Bachelor's Degree

Categories

  • Other