About Guillaume
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Experience
- NAMASTAY-CUSTOMERPROJECT MANAGERNovember 2025 - January 2026 (2 months)Onboarding Optimization: Audited and streamlined the customer onboarding journey to reduce "time-to-value" for new hospitality clients. Process Engineering: Collaborated with the Customer Success team to implement standardized project tracking tools, improving departmental efficiency. Project Delivery: Managed the end-to-end integration of the Namastay solution for a portfolio of key accounts, ensuring technical requirements and deadlines were met. Cross-Functional Support: Acted as a strategic bridge between Sales and Product teams to align client feedback with technical roadmaps during a high-growth phase.
- UBER EATS-KEYACCOUNT MANAGEROctober 2023 - October 2025 (2 years)Portfolio Excellence: Managed 500+ partners in Brussels, driving €60M+ in annual Gross Bookings. Revenue Growth: Leveraged operational consulting and data insights to maximize partner sales and delivery efficiency. Market Share Expansion: Secured key brand exclusivities to strengthen competitive positioning and territory dominance. Strategic Performance: Consistently exceeded KPIs and growth targets through proactive market analysis. Business Intelligence: Conducted high-level QBRs to optimize partner performance and unlock new revenue streams.
- TREE BY HILTON,SALES & ACCOUNT MANAGER-DOUBLEOctober 2021 - October 2022 (1 year)Brussels, BelgiumStrategic Leadership: Directed growth for high-stakes segments (Government, MICE, Corporate) to ensure sustained portfolio expansion. Team Management: Supervised and mentored a team of two, driving performance through clear KPIs and professional development. High-Level Sales: Orchestrated complex sales cycles and international trade missions to secure major contracts and market share.
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Education
- CERTIFICATE IN HOTEL REAL ESTATE & ASSET MANAGEMENTGLION INSTITUTE OF HIGHER EDUCATION2020CERTIFICATE IN HOTEL REAL ESTATE & ASSET MANAGEMENT
- BACHELOR OF BUSINESS ADMINISTRATIONBACHELOR OF BUSINESS ADMINISTRATION