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Malt Strategy
Gillian GraciaGG

Gillian Gracia

Service Client

€250/day
Málaga, ES
8-15 years
Gestion relation client
Multilingue
Résolution de problèmes
Salesforce
Zendesk

Average response time: 1 hour

About Gillian

Spécialiste du service client avec plus de 8 ans d’expérience, je maîtrise le français (natif), l’anglais et l’espagnol à un niveau professionnel. Je vous aide à offrir un support efficace, humain et multilingue à vos utilisateurs. Habitué aux environnements internationaux, je m’adapte à vos outils, votre ton de marque et vos process pour fidéliser vos clients et optimiser leur expérience. Je suis particulièrement spécialisé dans le traitement de tickets, le live chat, les emails et la rédaction de contenus d’aide (FAQ, knowledge base).

  • French

    Native or bilingual

  • Spanish

    Fluent

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Self-Employed,
    Management of Touristic Apartments
    REAL ESTATE
    April 2018 - Today (8 years and 2 months)
    Benalmádena, AN, Spain
    • Creation of public profiles for each apartment on dedicated websites
    • Awareness and training of cleaning staff
    • Ensuring the profitability of the project
    Communication multilingue E-réputation Revenue Management Gestion des opérations Relation clientèle
  • Eva Global,
    TeamLeader France
    July 2024 - November 2024 (4 months)
    Torremolinos, AN, Spain
    • Oversaw and motivated a team to achieve performance goals
    • Ensured efficient workflow and high-quality results
    • Provided coaching, guidance, and support to team members
    • Managed team performance, resolved issues, and aligned objectives with company targets
  • Eva Global,
    Customer Specialist
    September 2022 - July 2024 (1 year and 10 months)
    Torremolinos, AN, Spain
    • Managed client interactions, providing personalized support to resolve issues
    • Analyzed customer feedback to enhance products/services and ensure satisfaction
    • Coordinated with internal teams to ensure a seamless and efficient customer experience
Check out Gillian's experience

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Education

  • Licence Communication Digitale & Marketing
    Pôle Paris Alternance
    2016
  • BTS Négociation Relation Client
    Lycée Elisa Lemonnier
    2014

Skill set

Intercom
Atlassian JIRA
Jira/Confluence
PowerBI
Gestion des emails
Ticketing
Communication multilingue
E-réputation
Revenue Management
Gestion des opérations
Relation clientèle

Categories