You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Fatiha Z.FZ

Fatiha Z.

Formation Salesforce et IA, Direction de programme

€900/day
Paris 13e Arrondissement, FR
8-15 years

Average response time: 1 hour

About Fatiha

11 years experience in the high-tech industry - software, telecom, Internet, services - at various positions in Strategic Planning, Chief Operating Officer, Practice Leader, Customer Success Director, Business Unit Director, Business Development and Consulting and Professional services.

Specialties: Customer relationship, Software, software-as-a-service / cloud services, telecom, Internet, business intelligence, CRM, customer experience management, feedback management.

Solutions : Akio, Aircall, Coheris, Contextor, Diabolocom, Dimelo, easiware Eptica, ERDIL, Freshworks, Hubicus, Skeepers, Nice, Proxem, Salesfoce, Sereneo, Verint, Viavoo, Vocalcom, Zendesk
  • French

    Native or bilingual

  • English

    Fluent

  • Arabic

    Native or bilingual

Can work on-site
Paris 13e Arrondissement (up to 50km)

Experience

  • Time for the Planet
    Partner
    December 2022 - Today (3 years and 6 months)
    Paris, France
    Time For The Planet est une entreprise à mission qui souhaite rassembler 1 milliard d'euros pour déployer 100 innovations luttant contre le réchauffement climatique. Il est possible de devenir actionnaire à partir d'un euro investi. Nous sommes la dernière génération à pouvoir éviter un effondrement du climat. Agissons ensemble ! Si vous souhaitez savoir comment vous engager, c'est par ici : https:// www.time-planet.com/fr
  • ORNIDEX
    Directrice de projet
    DIGITAL AND IT
    March 2022 - Today (4 years and 3 months)
    Paris, France
    - Support the strategy and the commercial approach;
    - Constitute the Salesforce Solution adapted to the needs;
    - Contribute to the drafting of commercial proposals;
    - Prepare and carry out pre-sales demonstrations;
    - Present and support the proposal;
    - Create and lead a project team from implementation to deployment of the solution in an agile approach;
    - Ensure project management with the client (planning, workload, risks);
    - Guarantee the quality of the project and the customer relationship;
    - Define action plans in response to malfunctions or necessary improvements that may be identified;
    - Manage contractual relations and monitor service providers;
    - Participate in the recruitment of new employees.
    Méthode agile Gestion de projet Salesforce Management d'équipe
  • Almavia CX
    Sales executive (CRM, Digital, Customer eXperience, Contact Center)
    September 2018 - May 2022 (3 years and 8 months)
    Bd Périphérique, Paris, France

    - Solid understanding of clients' business in various sectors (Retail, insurance, utilities, manufacturing).
    - Business development for the CRM consulting practice (RFPs cycles, proposals, position papers, points of view...)
    - Delivered large CRM transformation projects: customer strategy, campaign management, customer multichannel services, sales force solutions, change management

Recommendations

Be the first to recommend Fatiha

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Master's degree in Computer Science and Project Management, Architecture of Information Systems and Communication
    Université Toulouse 1 Capitole
    2013
    Master's degree in Computer Science and Project Management, Architecture of Information Systems and Communication
  • Certification Rotary Youth Leadership Awards (RYLA), Fundamentals of leadership / Ethics of positive leadership / Importance of communication skills
    Rotary International
    2012
    Certification Rotary Youth Leadership Awards (RYLA), Fundamentals of leadership / Ethics of positive leadership / Importance of communication skills

Certifications

  • Salesforce Certified Experience Cloud Consultant
    Salesforce
    Experience Cloud Community Cloud
  • Salesforce Certified OmniStudio Consultant
    Salsforce
    OmniStudio Velocity

Skill set (47)

Categories