About Elif
Proven track record in building and scaling high performance teams through hypergrowth, possessing significant experience in the tech industry and startups. Leadership and operational experience specializing in customer experience and support.
English
Native or bilingual
French
Fluent
Turkish
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- LivestormHead of Customer ExperienceJanuary 2020 - Today (6 years and 5 months)Livestorm enables powerful, yet pain-free video engagements at scale. Our browser-based, end-to-end video engagement platform facilitates easy collaboration while capturing actionable insights. Currently leading the Customer Care and Product Education teams. A few highlights:- Joined Livestorm as Employee #2 (current #1) as the first customer-facing employee.- Built a team from the ground up (current headcount 23).- Implemented various processes to scale a fast-growing team and customer base.
- LivestormCustomer Success LeadJuly 2019 - December 2019 (5 months)
- LivestormCustomer Success ManagerAugust 2017 - June 2019 (1 year and 10 months)Paris, France
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Education
- Master 2 (M2), International MarketingUniversité Paris Nanterre2016Master 2 (M2), International Marketing
- BA International RelationsGalatasaray University2013BA International Relations
Skill set (4)
Categories
- Other