Description

✅ Assistance administrative et gestion de dossiers

✅ Résolution de problèmes techniques de niveau 1

✅ Outils CRM : Front, Zendesk, Excel, Google Workspace

Professionnelle trilingue (FR / EN / DE) avec 3+ ans d’expérience dans le support client et l’administratif, notamment dans des contextes sensibles comme la gestion d’une ligne COVID (Ministère de la Santé – Luxembourg) et les services numériques sécurisés (LuxTrust).

Je vous aide à :

– Répondre à vos clients avec efficacité et empathie

– Gérer vos demandes entrantes (appels, e-mails, chat)

– Traiter vos données administratives et vos outils back-office avec rigueur

– Travailler de manière autonome, à distance ou en présentiel ponctuel (Paris / Metz)

📍 Basée au Luxembourg – Disponible pour missions 100 % remote ou en Île-de-France / Grand Est.

Languages

English
Native or bilingual
French
Native or bilingual
German
Native or bilingual
Portuguese
Native or bilingual
Dutch
Conversational
Spanish
Basic
Luxembourgish
Native or bilingual
capverdien
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

LuxTrust S.A
Customer Care Officer
January 2024 - Today (2 years and 5 months)
Back-office administration and support Client on-boarding and certificate order processing In - person customer service and front-desk assistance Software updates and technical support LuxTrust products assistance and troubleshooting Handling secure digital identity solutions Multitasking in fast-paced environment
AGENCE EWERS ( FOYERASSURANCE)
Insurance Agent
BANKING AND INSURANCE
February 2024 - August 2024 (6 months)
Luxembourg, Luxembourg
Assisting clients with their insurance Guided clients on insurance policies and claims Resolved complaints and maintained clear communication complaints
IT &LDL CONNECT ( Ministry of health)
Customer Service
January 2021 - January 2024 (3 years)
Supported the COVID-19 helpline for public health inquiries Managed administrative tasks and clients records Resolved complaints Delivered multilingual support by phone and in person