About Christopher
Je suis un professionnel expérimenté en Customer Success, Customer Care et consulting, avec une solide expertise dans la gestion de projets complexes et le conseil stratégique. Résolument orienté solution, je m'efforce de résoudre les problématiques clients de manière proactive tout en optimisant leur expérience. Mon expérience dans des environnements SaaS, fintech et projets internationaux me permet d’accompagner les entreprises dans la fidélisation, la satisfaction client et l’amélioration continue de leurs processus.
Naviguant actuellement entre la France et l'Espagne, je travaille en full remote ce qui me permet d'être flexible afin de m'adapter à vos besoins.
French
Native or bilingual
English
Native or bilingual
German
Conversational
Spanish
Conversational
Can work on-site
Paris (up to 10km), Marseille (up to 10km)
Experience
- SwanCustomer Success Specialist (Freelance)June 2025 - September 2025 (3 months)Paris, FranceSwan provides embedded banking services via API.• Supported onboarding and growth of B2B clients in a rapidly scaling embedded banking fintech, facilitating integration of Swan’s API for white-labeled banking services.• Served as the primary contact for key clients post-sale, ensuring seamless implementation, resolving operational or technical issues in collaboration with Product & Tech teams to maintain a 95% + retention rate.• Led process enhancements and client education through documentation creation, Help Center contributions, and internal feedback sharing to drive feature iterations and expand support capabilities.
- Didomi, RemoteSenior Customer Care Manager (Fixed-Term)October 2024 - March 2025 (5 months)Paris, FranceDidomi streamlines consent management Fintech• B2BSalesforce Hubspot JIRA Slack Notion ChatGPT• Managed 150+ accounts with an average monthly recurring revenue (MRR) of €3,000 to enhance client satisfaction, retention, and uncover upsell potential.• Directed onboarding for 50+ clients, optimizing implementation and training for smooth deployment of Didomi's solutions across platforms (emphasizing GDPR projects).• Enhanced client compliance strategies, cutting ticket resolution time by 25% through improved documentation, proactive support, and AI utilization.
- KantoxSenior Customer Success Manager (Fixed-Term)April 2024 - October 2024 (6 months)Barcelona, SpainAutomation of Currency Management• B2BSalesforce Zendesk JIRA Confluence MicroStrategy Slack Notion ChatGPT• Managed onboarding for 12 clients, supported them during onboarding and post-onboarding phases using AI tools, and promoted interdepartmental collaboration to achieve an average MRR of €10,000.• Proactively addressed client transactional concerns through effective communication, leading to improved customer retention and decreased churn rates.• Delivered user interface training sessions to enhance clients' platform comprehension.• Conducted Quarterly Business Reviews to drive upselling and cross-selling opportunities.
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Education
- Master IIToulouse Business School2017