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Carlotta BiaggiCB

Carlotta Biaggi

UX Researcher | Market Research | Service Designer

€425/day
Le Cannet, FR
3-7 years

Average response time: 1 hour

About Carlotta

*I have 4 years of experience in UX Research in an international environment and a demonstrated history of working in the information technology and consultancy industry.

*I have worked with international clients as European Council, United Nations and Zurich.

*I am able to use different UX research techniques (especially workshops preparation, User Interviews, Surveys, Card-sorting, Persona, User journeys, and Usability testing). *I use a Design thinking approach and I have worked with the Agile methodology.

*I love to connect with users to understand how we can improve a product and deliver optimal solutions.

*I have developed UX Research, accessibility and sales skills thanks to work experience, a master, and a specialization course. I can also count on a Humanistic background due to studies in Psychology, Languages, Literatures and Theatre performance.
  • Italian

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Fluent

  • French

    Conversational

Can work on-site
Le Cannet (up to 30km)

Experience

  • Squad
    UX Researcher & Designer
    CONSULTING AND AUDITS
    May 2020 - January 2021 (8 months)
    Valbonne, France
    Client: CMA CGM
    The goal of this mission was to transform stakeholders needs in usable functionalities a new platform.
    Requirements' analysis workshops Wireframing Prototype User Interface Design
  • EVERIS
    UX Researcher
    CONSULTING AND AUDITS
    October 2017 - May 2020 (2 years and 7 months)
    Barcelone, Spain
    Clients: United Nations, Zurich, European Council, Eupean Commission, WIPO, Mutua Universal, Ayuntamiento de Murcia.
    With everis I've been participating in local and international projects as UX researcher.
    • Carrying out usability tests, interviews, surveys and card sorting -online and
    onsite- with people from all over the world.
    • Collaborating with important clients as European Council, Airbus, United
    Nations, Zurich
    • Managing workshop with up to 15 participants.
    • Analysis and design of complicated Information architecture's flows.
    • Proposing alternatives and creative solutions.
    • Managing interns' work.
    User Testing card sorting User interviews User Research Workshops Benchmark UX surveys focus groups market research Information architecture Site maps definition Design Thinking usability testing Insights' analysis requirements' analysis Customer Journey customer insights customer experience research Design research

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Education

  • Bachelor's degree Psychologie
    Université Aix-Marseille
  • Specialization course UX/UI Design
    LCI Barcelona
    2019
    4 months course

Skill set (26)

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