About Carina
Strategic and transformational customer success leader, experienced scaling teams from the ground up for startups in early stage as well as in hyper growth mode. Strong operational rigor with the ability to leverage data to drive execution excellence. Over 10 years of experience in sales and customer success.
English
Native or bilingual
Portuguese
Native or bilingual
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- ScaleUp NotionFounderCONSULTING AND AUDITSSeptember 2022 - Today (3 years and 9 months)Dubai, United Arab EmiratesScale-Up Notion is a boutique customer success consultancy firm and an online store for Notion templates to help individuals and businesses manage and scale their operations.
- PentoHead of Customer SuccessDecember 2021 - August 2022 (8 months)Dubai - United Arab EmiratesMember of the leadership team. Responsible for setting the strategy and leading end-to-end customer experience teams, including Onboarding, Customer Success, Customer Support, Advisory and Customer Operations.
- TripActionsHead of Enterprise Customer Success, EMEAMay 2021 - October 2021 (5 months)London, UKLeading a senior team of Enterprise CSMs and Implementations Managers responsible for delivering positive business outcomes for our most strategic global customers with HQ in the region. Revolutionising the world of travel and expense management.
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Education
- Master of International BusinessHult International Business School2012Master, International Business
- Bachelor's degree, Business Administration and Management, GeneralLisbon Accounting and Business School- ISCAL2009Bachelor's degree, Business Administration and Management, General