About Antoine
Experienced consultant with a proven track record in driving organizational success through strategic initiatives and operational excellence.
With a diverse background in revamping commercial operations, leading service rationalization, initiating RFP processes, designing governance frameworks, and enhancing IT efficiency, I have consistently delivered impactful results.
Accomplishments include improving client relationships, streamlining processes, launching successful business partnerships, establishing clear governance structures, and driving innovation.
My goal is to help you enhance performance, optimize resources, and accelerate results. If you're looking for a trusted partner to successfully execute your projects, feel free to reach out. Together, we will drive your business forward towards success.
French
Native or bilingual
English
Fluent
Spanish
Basic
Can work on-site
Paris 15e Arrondissement (up to 10km)
Experience
- Accenture Strategy & ConsultingStrategy Senior ConsultantCONSULTING AND AUDITSJanuary 2023 - Today (3 years and 5 months)Paris, Francei.e. For a prominent French regional fund
Revamping commercial operations for enhanced client satisfaction
- Conducted a comprehensive assessment of the existing commercial organization by leading interviews and workshops with agencies management and C-level executives
- Proposed enhancements to optimize employee portfolios, refine client segmentation and improve client reception at agencies
- Developed a target operation model, ensuring optimal utilization of resources across all fund agencies
Achievements - Significantly improved and personalized client relationshipsi.e. For 2 merging French banksLeading a service rationalization initiative for shared customers
- Orchestrated the mapping of shared customers and their associated services
- Designed operational scenarios for the project, aligning them with time constraints, team capacities and technical considerations
- Authored a comprehensive process description document for all business managers in France, establishing a streamlined project workflow
Achievements - Streamlined processes and enhanced project visibility - Headmind partnersConsultant IT transformationCONSULTING AND AUDITSMarch 2019 - December 2022 (3 years and 9 months)Paris, Francei.e. For a public energy company
Initiating and leading an RFP process for a call center
- Prepared comprehensive specifications for a service worth over 20 million euros
- Conducted budget and operational analysis to inform decision-making scenarios
- Established a financial penalty system to ensure adherence to contractual obligations
- Implemented change management strategies to facilitate a smooth onboarding process for the new partners
Achievements - Successfully launched the business with two new partners, staying within the initial budgeti.e. For a French bankDesigning and implementing governance for internal contract management
- Developed and implemented a robust governance framework for IT group contract management
- Streamlined processes and standardized contracts to ensure consistency and efficiency
- Led contract negotiations with local EMEA CTOs, ensuring favorable terms and conditions
Achievements - Successfully established a clear and effective governance structure, resulting in the signing of five contractsi.e. For a French luxury brandDriving IT efficiency and process optimization
- Orchestrated coordination among technical teams through effective Major Incident management
- Constructed and optimized IT processes to enhance overall operational efficiency
- Implemented user experience improvements for the online service catalog, resulting in an enhanced customer satisfaction
Achievements - Significantly reduced incident backlogs and improved user communication
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Education
- Master en ingénierieECE Paris2018
Certifications
- PSPO 1 - Professional Scrum Product Owner 1scrum.org2021
- AI For EveryoneCoursera2023