Description

Professionnel expérimenté du support client et de la gestion des réclamations, je vous aide à garantir une expérience client fluide, humaine et qualitative, en français, anglais et arabe.

Tous les projets confiés sont traités dans le plus strict respect de la confidentialité.

Aucune information sensible ou donnée client ne sera partagée, mentionnée ou réutilisée, sous aucun prétexte.

Pourquoi travailler avec moi ?

✔️ 3+ ans d’expérience en environnement international (billetterie, fintech, SaaS)

✔️ Culture du résultat et du service client

✔️ Adaptabilité, autonomie, confidentialité

Experienced in customer support and claims management, I help ensure a smooth, human, and high-quality customer experience in French, English, and Arabic.

All entrusted projects are handled with the strictest confidentiality.

No sensitive information or customer data will ever be shared, mentioned, or reused under any circumstances.

Why work with me?

✔️ 3+ years of experience in international environments (ticketing, fintech, SaaS)

✔️ Results-driven and customer-oriented mindset

✔️ Adaptable, autonomous, and committed to confidentiality

Industry field of expertise

Languages

Arabic
Native or bilingual
Spanish
Native or bilingual
French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

lastminute
Junior Customer success manager
October 2024 - Today (1 year and 9 months)
• Delivered technical and account support post-purchase via chat and email.
• Handled booking issues, cancellations, and payment-related queries.
• Collaborated with internal teams and partners to resolve complex cases efficiently.
Revolut
SENIOR TRAVEL CLAIMS SPECIALIST
January 2022 - January 2024 (2 years)
• Handled complex insurance claims with a focus on accuracy and compliance.
• Performed fraud checks using behavioral analysis and document validation.
• Reviewed L1/L2 cases for quality assurance, providing feedback and corrections.
• Temporarily led the team during manager absences, supporting team operations and SLA targets.
• Provided clear and empathetic communication on claim outcomes and policy terms.
Feverup
CUSTOMER SUCESS SPECIALIST
TELECOMMUNICATIONS
January 2020 - November 2024 (4 years and 10 months)
• Resolved large volumes of support tickets related to events, payments, and access issues.
• Reported bugs to product teams, contributing to better automation and user experience.
• Coached junior agents and improved response templates to boost CSAT and reduce reopen rates.