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Amélie B.AB

Amélie B.

Senior Customer Care Representative

€200/day
Paris, FR
3-7 years

Average response time: 1 hour

About Amélie

A la suite de mon diplôme d'ingénieur en prévention des risques, j'ai travaillé pendant 5 mois en tant que consultante ingénieur Hygiène, Sécurité, et Environnement. J'ai décidé de me réorienter en tant que Customer care afin d'assouvrir mon besoin de satisfaire le client et même temps contribuer à l'amélioration continue du produit dans un environnement dynamique.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Malt
    Senior Customer Care Representative
    February 2024 - Today (2 years and 4 months)
    Paris, France
  • Malt
    Customer Care Representative
    January 2023 - February 2024 (1 year and 1 month)
    Paris, France
    Malt connects businesses with freelancers, finding the perfect match for every project. We help both parties manage their administrative, legal, and payment processes in a safe and secure way. Founded by Vincent Huguet (CEO) and Hugo Lassiège (CTO) in 2013, Malt is happy to have gained the trust of more than 360,000 freelancers and 40,000 clients so far (85% of the CAC 40 in France), thus becoming the leading marketplace for digital talents. Malt has raised a total of €112M with Serena, Isai, Goldman Sachs Growth Equity and Eurazeo, of which €80M in 2021. Recognised as one of the best startups to work at by LinkedIn, the company is currently counting 300 Malters sharing the same values of care, ambition, joy and autonomy. Malt is based in Belgium, France, Germany, Spain, The Netherlands. Join Malt to build a new work order for freelancers and businesses alike.
  • Simundia
    Customer Care Manager
    July 2022 - January 2023 (6 months)
    Paris, France
    Simundia, c'est la solution de coaching digital pour passer de l'ambition à l'action ! C'est aussi : ✅✅ Une méthodologie unique, le coaching situationnel®, qui concilie réussite professionnelle et équilibre personnel Une communauté de centaines de coachs dans 40 pays Plus de 200 clients (grands comptes, ETI et scale-up) qui nous font déjà confiance pour notre capacité à déployer des coachings avec un ROI largement positif ✅ Des dizaines de milliers de coachés satisfaits qui sont passés de l'ambition à l'action Transformons le monde du travail, un coaching à la fois.

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Education

  • Certificat de formation , Marketing, Communication & stratégie
    Paris Executive Business School (PEBS)
    2023
    Certificat de formation , Marketing, Communication & stratégie
  • Diplôme d'ingénieur, Prévention des risques, sécurité, environnement
    ESAIP, École d'Ingénieurs
    2021
    Diplôme d'ingénieur, Prévention des risques, sécurité, environnement

Skill set (13)

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