About Alex
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Italian
Basic
Experience
- TeleperformanceTechnical Support Specialist - Google ProductsTELECOMMUNICATIONSSeptember 2023 - April 2025 (1 year and 7 months)Lisbonne, Portugal
- Customer acquisition and retention: Guided advertisers in optimizing their Google Ads strategies.
- Commercial problem-solving: Assisted companies in improving campaign performance and account structure.
- Customer relationship management: Maintained a 100% positive client feedback rate over eight months.
- Cross-functional collaboration: Worked closely with technical and marketing teams to provide clients with the best solutions for their needs.
- 1cv1jobOperations & Business Development ManagerHUMAN RESOURCESJuly 2022 - May 2023 (10 months)Lyon, France
- Structuring the commercial offering: Defined and developed a new business model through an associative structure to expand service offerings and strengthen positioning.
- Sales & Customer Success support: Created internal documentation to streamline customer relationship management and optimize lead handling.
- Funding & investment management: Prepared grant applications and private investment proposals, including financial analysis and growth projections.
- Oxymore and moreBusiness Development AssistantCONSULTING AND AUDITSApril 2021 - June 2022 (1 year and 2 months)Lyon, France
- Lead generation and prospecting: Engaged startups and SMEs through cold calling and email campaigns.
- Content strategy & inbound marketing: Developed a LinkedIn editorial strategy, growing the company’s follower base from 60 to 700, increasing brand visibility and inbound leads.
- Sales enablement: Redesigned the website and brand identity, enhancing credibility and improving marketing impact.
- Executive collaboration: Handled lead qualification and worked directly with the CEO on positioning and business strategy.
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Education
- Master of Science - MS, Management des projets d'innovation et de croissanceIRIIG - International Research Institute for Innovation & Growth2022Consulting projects for multiple startups and associations. Business plan creation and economic model development.
- Bachelor of ManagementMADE iN Sainte-Marie Lyon2020Design Thinking, social entrepreneurship project in the Philippines.