AJAbout Albane
🎯 Freelance Key Account Manager , I support startups, scale-ups, and tech companies (especially SaaS) with strategic account management, B2B business development, and customer retention optimization.
With over 7 years of experience in international environments (Expedia, Zego), I bring deep expertise in client growth strategy, CRM tools (Salesforce, Copper), and performance analysis (KPIs, reporting, action planning). Bilingual in French and English, I work across both local and European markets.
💡 What I bring to your team:
• Strategic account management across SaaS, mobility, and hospitality
• Customer lifecycle optimization and contract renewals
• Sales/CSM process design and team training
• Data-driven insights and customer satisfaction improvement
✅ I take on freelance projects such as account management, customer retention, new market launches, Sales/CSM coaching, and business development.
Based in Bordeaux - available for fully remote or hybrid collaborations depending on your needs.
Let’s talk about your goals!
French
Native or bilingual
English
Fluent
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- ZEGO InsuranceKey Account ManagerBANKING AND INSURANCEJanuary 2022 - May 2025 (3 years and 4 months)Londres, United Kingdom
Zego is a leading insurtech providing flexible fleet insurance for new mobility. Solely responsible for managing and growing all strategic micromobility accounts across Europe (e.g. Dott, Voi, Hertz, Bolt). Acted as the main contact for key stakeholders, driving commercial growth, renewals, and cross-border performance in a fast-paced, tech-driven environment.
**Client Portfolio Management:** Acted as main point of contact for key accounts (Dott, Voi, Hertz, Bolt), ensuring high-quality service and aligning with clients' operational and performance needs + managed a portfolio of 150 basics fleets accounts - Exceeding targets by at least 120% each quarter.Business Development: Identified and pursued new business opportunities in the micromobility sector, working closely with internal teams to deliver tailored solutions.Data Analysis & Reporting: Monitored account performance, analyzed key metrics, and provided regular reports to internal and external stakeholders.Cross-Functional Collaboration: Worked collaboratively with risk, claims, and compliance teams to ensure a seamless and regulation-compliant customer experience.Contract Renewal & Renegotiation: Led contract renewals and renegotiations based on client performance and evolving business needs. Telematics &TechPromotion: Advocated for telematics adoption and communicated a forward-looking, tech-oriented insurance strategy. - Expedia GroupKey Account ManagerTRAVEL AND TOURISMNovember 2019 - January 2022 (2 years and 2 months)Paris, France
Over 4.5 years at Expedia, I earned three promotions while evolving from signing hundreds of new hotel partners to managing a high-value portfolio of 200+ accounts. I combined strong deal-making skills with a data- and tech-driven approach to boost partner performance, drive adoption of Expedia tools, and consistently exceed commercial targets.
Strategic Portfolio Management & Performance Optimization: Managed +200 hotel partners in Paris, delivering market share growth through regular business reviews, KPIs analysis, and tailored performance plans.Data-Driven Customer Success: Enhanced partner success through Expedia's tech ecosystem—driving adoption of tools, optimizing visibility, and increasing conversion through data insights.Top Sales Performance & Negotiation: Exceeded negotiating competitive aligning partner strategies with market demand.Project & Cross-Functional: Led the Gîtes de France partnership launch (contract, commercial, and tech coordination) and collaborated with marketing to increase destination visibility. - Expedia GroupAccount ManagerTRAVEL AND TOURISMAugust 2018 - November 2019 (1 year and 3 months)Paris, FrancePartner Acquisition & Onboarding: Signed 250 hotels in under 9 months (150% of target, Top 3 France), and managed onboarding for partners in Normandy and Northern France.Account Strategy & Support: Managed accounts signed during the first-year phase (Normandy & Northern France).Product Rollout – EMEA Level: Led the regional launch of a Revenue Management tool to improve partner pricing strategies and adoption across teams.Mentoring & Team Development: Coached junior team members (Market Associates), setting objectives and supporting their professional growth.
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Education
- Master Sales et MarketingGlion Institute of Higher Education2017
- Licence International Hotel ManagementVatel France2015