About Ahmed
Arabic
Native or bilingual
English
Native or bilingual
French
Fluent
Experience
- ORANGE BUSINESSProject ManagerDecember 2022 - Today (3 years and 6 months)✓ Contributed to regional business expansion by identifying customer needs and proposing customized communication and network solutions, including cloud-based and on-premises services.✓ Introduced technical specialists and partner resources in pre-sales and delivery phases to ensure full alignment with client requirements and technical environments.✓ Full end-to-end responsibility for delivering and controlling results, timelines, resources, and quality across various projects at Orange Business.✓ Managing the scope of the project and validating project prerequisites to ensure alignment with client specifications and project requirements.✓ Coordinating and following up on projects to ensure timely delivery, alongside managing resources effectively throughout the project lifecycle.✓ Ensured customer satisfaction by consistently delivering projects that met or exceeded client expectations, fostering strong relationships, and contributing to contract renewals and long-term partnerships.✓ Managed and resolved internal and customer escalations by addressing issues promptly, ensuring alignment across stakeholders, and minimizing project disruptions.✓ Collaborated closely with internal teams and external partners to align project delivery with customer expectations, enhancing client retention and satisfaction.✓ Led cross-functional global teams comprising more than 5 engineers minimum, fostering collaboration across multiple time zones to successfully deliver complex projects.✓ Oversaw the closure of projects and effectively handed over operations, ensuring continuity and sustainability of project outcomes post-delivery.
- Nokia – AlcatelConsulting Technical Project ManagerMay 2018 - November 2022 (4 years and 6 months)France✓ Engaged in continuous interaction with customers, developers, and testers, facilitating effective communication and collaboration essential for test plan preparation and execution.✓ Facilitated customer intimacy discussions across cross-functional teams to deeply understand client needs, issues, challenges, and business environments, ensuring tailored service delivery.✓ Successfully followed up and monitored the implementation of new features with developers, ensuring projects adhered to timelines and scope.✓ Presented functional specifications to customers for review, enhancing client engagement and ensuring transparency and alignment on project deliverables.
- Bouygues TelecomConsulting EngineerFebruary 2017 - April 2018 (1 year and 2 months)France✓ Monitor, Study and Analyze the 4G Voice Performance of all the operators in France.✓ Review and analyze the 4G Voice performance data driven by the Autorité de Régulation des Communications Électroniques (ARCEP)✓ Communicate the analysis effectively with multiple people across multiple teams.✓ Manage project schedules and changes in close collaboration with local test drive team.
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Education
- MBA ManagementYork St. John university2021MBA Management
- M.Sc. Mobile CommunicationTelecom Paris Tech. & EURECOM2017M.Sc. Mobile Communication