Ziad Ghalleb

Gear up your business teams with the internal tools they deserve without wasting time developing them from scratch. Focus on building your customer facing products instead.

Seasoned management consultant, carried out 10+ assignments with a customer-centric approach in various industries (energy, media, retail and consumer goods, luxury goods & real estate) for CAC40 companies and SMEs alike. A sample of carried assignments :

∙ Loyalty program revamping for a leading groceries retailer (~22bn€ turnover)

∙ Independent market study for a public financial institution (~150bn€ of AUM)

∙ Strategic and operational customer segmentation for an e-commerce retailer (~500k active shoppers)

∙ Loyalty program/Business Plan modeling for a perfumery and cosmetics line of a renowned French fashion house (~1 ,6bn€ turnover)

∙ Customer service/support assessment for a leading social housing rental company (30k apartments, houses & condos)

VERTONE is a strategy and management consulting firm specialized in Marketing, Sales and Customer Relationship Management.