About Zakaria
Product Owner - Business Analyst
PRODUCT OWNER (Agile Scrum)
>> Roadmap produit ; Gestion du backlog ; Suivi du delivery. ; coordination équipes métier et développement...
SALESFORCE
>> Salesforce Certified Administrator
>> Salesforce Certified Service Cloud Consultant
EXPERTISE FONCTIONNELLE CRM
>> Cartographie, formalisation et mise en œuvre des process métier
>> User experience : Analyse et recommandations des parcours métier applicatifs pour un usage optimisé
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris 10e Arrondissement (up to 50km)
Experience
- GEODISProxy Product OwnerAugust 2020 - Today (5 years and 10 months)Bd Périphérique, Paris, France
- CAPGEMINISenior Business AnalystJanuary 2019 - July 2020 (1 year and 6 months)Paris, FranceSalesforce Integration Projects (Sales Cloud & Service Cloud) for Bureau Veritas and L'Oréal:• Operational Management of up to 3 consultants• Responsible for the functional perimeter of the solution• Gathered business needs and animated business alignment workshops• Wrote User Stories and maintained the product backlog• Wrote specification documents and other deliverables• Lead UAT sessions and Key User Trainings• Managed the rollout of a Service Cloud solution in the EMEA region
- CAPGEMINICRM ConsultantApril 2017 - January 2019 (1 year and 9 months)Paris, FranceIntegration Projects with Sales Cloud Salesforce solution for Saint-Gobain, Bureau Veritas, and Sephora• Conducted workshops to define business needs• Configured advanced standard Salesforce functionalities (worfklows, process builders, email-to-case...)• Produced project deliverables (Solution Design, Test Scripts, Training Material)• Lead end user training sessions abroad
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Education
- Master of International StudiesUniversité Paris DauphineMaster's Degree, Master of International Business Management and NCT Projects
- Bachelor of Business & Bachelor of ArtsAmerican University of BeirutBachelor of Business Administration (BBA), Finance
Certifications
- Professional Scrum Master IScrum.org
- Salesforce Certified AdministratorSalesforce
Skill set (21)
Categories
- Other