About Youssef
Profil technico-fonctionnel, et passionné de digital j'ai toujours voulu savoir ce qui se cache sous le capôt des systèmes d'information, comme en faire un succès, comment raconter l'histoire des utilisateurs et s'assurer de l'adoption.
Développeur dans mes temps perdus, j'aime essayer de nouvelles technos, de nouveaux outils et de réaliser des POC orientés UX & Performance.
Avec une fibre sociale naturelle, je sais m'adapter à tous les environnements pour faire en sorte que les missions qui me sont confiées soient des succès.
Hâte de vous rencontrer et de parler de votre besoin !
French
Native or bilingual
English
Fluent
Arabic
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Audioptic Trade ServicesLead Digital Solutions Architect & ConsultantRETAIL (LARGE RETAILERS)February 2023 - Today (3 years and 4 months)Paris, France- Leading the redesign of store conversion processes, repository, and support channels, enhancing efficiency by 50% and improving user satisfaction by 100% by streamlining business processes- Conducting comprehensive evaluations of market solutions, preparing RFP documents, and managing proposal processes, resulting in a 34% reduction in operational costs- Managing project and change initiatives, aligning with business value chains and functional specifications, driving strategic alignment and operational excellence
- TERÉGAConsultant chef de projet - SéniorENERGY AND UTILITIESSeptember 2021 - February 2023 (1 year and 5 months)Pau, France- Define the roadmap for multi-channel features, oversee the design and implementation, manage budgets, and establish key performance indicators (KPIs), ensuring the successful adoption and sustainability of the product.- Manage the user ambassador community, present new features, share future ambitions, and provide user guides, resulting in a 40% increase in user engagement.- Conduct training sessions for change management, enhancing user understanding and adoption of gas transportation concepts in the TRF area.
- Galeries LafayetteSenior E-commerce Product Manager ConsultantE-COMMERCESeptember 2020 - December 2021 (1 year and 3 months)Paris, France- Manage the mobile app lifecycle, including story mapping, agile practices, testing, deployment, data privacy compliance, analytics, and marketing automation, ensuring seamless operations.- Redesign the user experience, aligning the app with the m-commerce conversion tunnel, driving more traffic, increasing mobile app reviews from 1.2 to 4.3 stars (app store and play store), and boosting revenues by 25%.- Document API interfaces and user stories, enhancing communication and development efficiency.
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Education
- Master's Degree, Information Technology management and consultingInstitut Mines-Télécom Business School2017Master's Degree, Information Technology management and consulting
- Engineer's degree, Telecommunications EngineeringEcole Supérieure Privée d'Ingénierie et de Technologies - ESPRIT2015Engineer's degree, Telecommunications Engineering
Certifications
- TOEIC (Listening & Reading) - 930/990TOEIC® Program2015
- CCNA Routing & SwitchingTOEIC® Program2015