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Umadevi Puranam

Functional Analyst

Can work in or around Clermont-Ferrand

  • 45.7796
  • 3.0868
Propose a project The project will begin once you accept Umadevi's quote.
Propose a project The project will begin once you accept Umadevi's quote.

Location and workplace preferences

Clermont-Ferrand, France
Can work onsite in your office in
  • around Clermont-Ferrand and 50km


Project length
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months
Business sector
Digital & IT
Company size
Would prefer to avoid:
  • 1 person
  • 2-10 people
  • 11 - 49 people


Freelancer code of conduct signed
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Verified email



Skills (9)

Umadevi in a few words

Having around 15+ years of experience in the IT industry that includes the complete system life cycle from requirement analysis, design, coding, and imple¬mentation. Proficient in development on database-intensive applications & have been actively involved in client coordination, preparation of functional & design specifications. I had hands-on experience on the ticketing tools like Servicenow, which are based on ITSM process workflow with a customer feedback mechanism. Possesses excellent communication and inter-personal skills. I have operational speaking level in French and Proficient in English.

I am certified in ServiceNow administration and ITIL 4 fundamentals, ITIL 4 CDS, ITIL 4 DPI.

Linked in Profile -


HR IT Consulting

Civic & Social Organizations

Functional Analyst

Clermont-Ferrand, France

May 2021 - February 2022 (8 months)

I am working for Euromaster,CRM support as a functional analyst supporting SAP ClickTools and Integration flows between OCOD(Oracle on Demand) and other applications. My role involves supportng incident and request management activities, functional analysisof business requirements, and coordination iwth other teams for requirements evolution and enhancements. OCOD support closesly involves the coordination with key users for the requirement gathering and functional testing
Roles and responsibilities :
• Support ClickTools/OCOD
• Analysis of the requirement
• Responsible for the enhancement requirements.
• Analysis of the integrationflows errors between OCOD and other applications in CRM.
• Manage the backlogs
Oracle on Demand SAP ClickTOols iTOp Maximo ITSM Talend Flows

Groupe Elanz

Digital & IT

Consultant Migration EDI

Clermont-Ferrand, France

June 2020 - May 2021 (11 months)

Migration project of EDI flows from the French environment to the UK environment. Following AXA's acquisition of an American insurer, XL Group, AXA's Asset Management department wanted to pool the data reception platforms linked to the processing of Electronic Data Interchange flows between the EDI server and the integration of the flows into GENIUS (an insurance-oriented ERP whose publisher is XCHANGING). EDI Marine, an application which gathers the reception, the control and the integration in GENIUS of the various EDI Marine flows. Other EDI flows: Motors (automotive), PNC.

Carry out technical and functional unit tests in the new environment. Adaptation of programs for the flows in the new target environment.

Groupe Elanz

Digital & IT

Consultant Servicenow

Clermont-Ferrand, France

February 2019 - May 2020 (1 year and 3 months)

I have worked as a ServiceNow Consultant for Servicenow ticketing platform which manages the ServiceNow BAU(for Incident/Change/Service Request)activities with the customer feedback survey. My role involves to manage the technical discussion with L3 team for the new/change functional requirements, User interaction for the functional details, Creation and functional testing of User stories(created in JIRA). My role also as an admin responsible for All imports to be done in servicenow,Supplier Interface issues,Maintenance of Service Catalog configuration, Import sets creation for user,Group management,Maintenance of Scheduled jobs/Reports/Dashboards

Informa Solutions

Digital & IT

Salesforce Consultant  - As a freelancer

Clermont-Ferrand, France

August 2018 - January 2019 (5 months)

External recommendations

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